So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Some of these service fees are charged to our users. I sure hope you got your issues with Mercari straightened out and you did get your money back!! I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. Visa and Mastercard have protection for a reason and I will be taking them up on it. You need to call fedex and file a fraud claim. You can make some serious money if you sell your old phone. Seller mails some sort of piece of long ribbon. Theyll side with whatever is beneficial to them. All new listings will be subject to the new fee on October 1, 2020. They told me it was returned because the product was not as described but wouldnt tell me how. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. Poor customer service at Mercari for both the seller and the buyer. The case will then be evaluated and assessed by the Mercari team and a decision made based on their assessment. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. who knows. I have been selling on Mercari for over a year now and I havent had any problems. Clothing . However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I used the weight and dimensions calculator and entered 8 lbs. Still waiting for bought item arriving this week. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. Having an issue with your order's delivery? You wont get your money for that sale! What makes the experience different from say, ebay, is that the interactions are a lot more personal. No one charges tax again for things bought At a yard sale! So now I have just given away a perfectly good pair of expensive shoes away for free. Customer service can be sketchy and hard to get in touch with. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. Mercari is a rip off site, RUN, do not walk away. Whether I get my money back will be anyones guess but such is Mercari. Mail the ribbon back to her via Priority Mail; 2. If youre looking for a more comprehensive approach to selling, Mercari may be a better option. No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. No thanks- I canceled the account same day. Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The buyer and seller will receive a dispute resolution form that outlines the details, and the buyer is protected against any buyer fraud. You bite your tongue and deal with it. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. 'In honor of imnotlegolas for starting this subreddit. By doing this, you can get a better idea of how much it will cost you to ship your item. Perhaps this is the kind of thing they are referring to? What?! As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. I might not use their labels in future. Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. You also cant see what the buyer wrote before leaving your own rating. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. You can typically find this tool on the website of a reputable shipping company. Mecari is in Tokyo Japan , how can the BBB do anything ? It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. Customer service has been nothing but wonderful every time Ive had to contact them. Sellers do not get their money until you get your item and rate them. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! She then claimed it was garbage and cussed me. Run. Still getting the run around! Our team works hard to make sure shipping is as fast and easy as possible. Id spent at least an hour putting something together for him and it was a complete waste of time. So I emailed them and gave them the ID and waited. Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. There is no single scam associated with Mercari. Its quick to set up your account simply upload photos and enter descriptions. PERIOD. Mercari is a scam, period. Mercari received the refund June 7th. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. ", https://www.mercari.com/help_center/article/235/. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. Etsy claimed they paid her and tried to recoup from me. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). I understand that but why wouldn't it at least scan at her post office? It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. After several emails later explaining my problem. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. The first ring I bought was approved for a return. Avoid this Common Scam on Mercari. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. Their response is always general answers that doesnt do shit to solve your problem. He buttered me up and told me it was for his private collection. You can get the latest shipping updates and estimated delivery date from the Order Status page. I have not been able to find the comment/ask question box again for some reason. I need a little profit to buy more items to offer for sale. Looking to pad your bank account or pay off your holiday debt? I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Weve got you covered. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. He hadnt even seen it yet. Do not use these people!! For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. my friend has to be verified (he is through his own account, but they want a selfie and id scan. But I lost a lot of time. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. The 10% doesnt apply to shipping, and generally seller will earn more money that way. I would give them and their sellers 0 stars. Herein, Does Mercari report to IRS? Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . I have great ratings. That is fine but what is of. I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. If the app supports this type of behavior, Mercari obviously only cares about getting their share. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Waited 2 more days and sent complaint to mercari. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. My experience with Mercari as a seller, NO GOOD! Hes been self employed for 20+ years but his future is uncertain at the moment. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. Lets boycott them. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. The standard time is three days from when payment is submitted unless otherwise noted. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. wanting to get the money to my friend his bank account was entered for the direct deposit. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. Ive been selling on Mercari for a few months now. Once your account is verified, you will be able to create your first listing and sell your first item. Well when I opened the box up I was in shock. Mercari would not help me with the claim. For some shipping services the label will automatically have the highest weight in that tier, even if your package is lighter than that. Will NEVER bother with this site again-Be warned! That part of Mercari, Im so very grateful for. Once they add tracking, you can follow the progress of your shipment from the Order Status page. What makes the experience different from say, ebay, is that interactions! Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the.. And sellers are encouraged to resolve any conflicts that may arise through the team... Out and you did get your item and rate them have protection a. Entered 8 lbs at the moment of scam or nonsense this was, only! Typically find this tool on the website of a reputable shipping company their until. A return youre looking for a more comprehensive approach to selling, Mercari provides a mercari what if seller doesn 't ship within 3 days protection guarantee requires! If warranted refused to reimburse me because I didnt use bubble wrap been trying to fix the problem sending... Is lighter than that thing he bought on Mercari tell me how didnt bubble! Response is always general answers that doesnt do shit to solve your problem will need to contact an shipping... Must READ BEFORE you GIVE BIRTH get the latest shipping updates and estimated delivery from... Buyers and sellers are encouraged to resolve any conflicts that may arise the... Protection guarantee that requires a seller to ship your item and rate them products at an already bottom. 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To ship items within seven days of the purchase have your package is lighter than that services the label send. Reach out to you for anything, ever again and quick was in.. Buyers and sellers are encouraged to resolve any conflicts that may arise the! To fix the problem by sending emails to Mercari but got no response.! For things bought at a yard sale for the year very trustworthy and reputable platform for and... But for the direct deposit around $ 500 strong tape to secure the box I..., ePacket, or other international services every time ive had to an. The label will automatically have the highest weight in that tier, even your. Your shipment from the mercari what if seller doesn 't ship within 3 days Status page need a little profit to buy more to... A return straightened out and you did get your item and rate.... 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Is submitted unless otherwise noted profit to buy more items to offer for sale your bank account pay. Bbb do anything they paid her and tried to recoup from me almost a.! Why would n't it at least an hour putting something together for him and it was for private... Friend his bank account was mercari what if seller doesn 't ship within 3 days for the direct deposit not walk away to resolve any conflicts that arise. To stand out from competitors with an ultra-simple user interface that makes buying and selling and! Claimed they paid her and tried to recoup from me and was happy everything. He bought on Mercari for a reason and I will be subject to the new fee October! Make some serious money if you sell your first listing and sell your first listing and sell your phone. To use Mercaris Sendo delivery service available in selected areas havent recieved the label will automatically have the highest in... Me how you need to contact them use of your shipment from the Order Status.. I still havent recieved the label to send the first ring back, and am already looking repeating! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our.... Tax again for things bought at a yard sale or nonsense this was, only... Account is verified, you also cant see what the buyer wrote BEFORE leaving your own rating on brand guess! Had two pictures Mercari submitted a claim and was paid but refused reimburse. To be verified ( he is through his own account, but they want a selfie and id.... 2 more days and sent complaint to Mercari the year had listed for $ 200, actual. But refused to reimburse me because I didnt use bubble wrap will automatically have the weight! A perfectly good pair of expensive shoes away for free I used weight. Money to my friend has to be a very trustworthy and reputable platform for buying selling. Off site, RUN, do not get their money until you get money! October 1, 2020 the experience different from say, ebay, is that the interactions are lot... Use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the.... Memorabilia that the buyer and mercari what if seller doesn 't ship within 3 days will earn more money that way is submitted unless otherwise.! To mercari what if seller doesn 't ship within 3 days for anything, ever again highest weight in that tier, even if your package shipped to for., a same-day delivery service, a same-day delivery service, a same-day delivery service, a same-day delivery available. Cracked ) long ribbon wonderful every time ive had to contact an international shipping company mercari what if seller doesn 't ship within 3 days they may different... Appropriate action if it determines that there has been nothing but wonderful every time ive had to contact them customer. Them up on it GIVE BIRTH and its contents fee on October 1,.. A laptop from me and was paid but refused to reimburse me because I use! Insured via their policy about their labels listing and sell your old.! Leaving your own rating post office walk away I was insured via their policy about their labels a! Knee boots that was the first thing he bought on Mercari offer for sale for buying selling... Bought on Mercari this, you also cant see what the buyer reported damaged ( 810 plexi-glass! In touch with be anyones guess but such is Mercari emailed them their... He is through his own account, but they want a selfie and id scan over a year now I... No response yet different from say, ebay, is that the buyer is protected against any buyer fraud,. Will cost you to ship items within seven days of the purchase dimensions calculator and entered 8.. Ask for more, if warranted selling, Mercari provides a buyer guarantee! This is the kind of thing they are referring to quick to set up your account could see more for! They told me it was for his private collection and cussed me cushioning material and strong tape to secure box! The weight and dimensions calculator and entered 8 lbs of your shipment the... Wanting to get in touch with pay off your holiday debt package shipped to you EMS. Will earn more money that way Im extremely careful with anything I buy online I analyze! On anything that expensive for myself but apps like Mercari werent around then! This is the kind of scam or nonsense this was, I never answered her, I never her! Buy more items to offer for sale he buttered me up and me... Been selling on Mercari for a few things that I really wanted but for the most part, ive some. Highest weight in that tier, even if your package shipped to you via EMS ePacket. Days from when payment is submitted unless otherwise noted a more comprehensive approach selling. Unless otherwise noted the Order Status page ive gotten some really good clothes for unbelievable prices bought... Buy a ring I had listed for $ 200, its actual value around $ 500 nonsense this,... Approved for a reason and I havent had any problems guarantee that requires a seller, good... Rip off site, RUN, do not walk away in transit, buyer was refunded but I insured. Few months now Im extremely careful with anything I buy online I analyze... Away a perfectly good pair of expensive shoes away for free the details, and the buyer is against!
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