If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Calls to this number are charged at local rate. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Suitcases under this particular category are generally estimated to be of a certain size. This, during May school holidays will be 3-4 times more expensive. You will be responsible for the cost of returning any Tickets to us. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. weight 20kg each. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Children under 14 cannot travel alone unless accompanied by an adult (16+). (lines open 8am - 8pm 7 days a week). To see a list of accessible coach routes please clickhere. But best of all, snap up. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. National Express coach passengers are advised to be aware of their luggage limitations. for all other numbers. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. "Luggage" means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; "M-Ticket" means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an "SMS Ticket". The charges will be confirmed during the booking process. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Is National Express strict with luggage? Please select your passenger type first and then add your coachcards. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Passengers travelling with a baby on their lap are permitted a small bag . (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Large cases no more than 75cm x 50cm x 32cm. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. The travel time is between 45 and 75 minutes depending on what time of day you travel. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. For more info,see our list of prohibited luggage items. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. National Express are the main national inter city bus company in England. Failure to do so, may result in the full adult fare being charged. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Once you have it, make sure that your details are correct and your travel information is as expected. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. weight: 7kg (15.4 lbs.) (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Passengers aged 60 and over are entitled to receive a small discount on European journeys. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. Passengers travelling aboard with us may carry one 7 kg item of unchecked hand baggage ( 56 cm x 45 cm x 25 cm ) for free; this allowance excludes one small laptop bag or small ladies' handbag which may not exceed ( 25 cm 33 cm 20 cm ). For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Turkish . If you have lost or left an item behind,contact our Lost Property Team. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. must produce it with your Ticket for inspection when asked. Items of luggage in excess of 20kg will be charged. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. (sms or chat based messages are not permissible). Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. JPY; Weight Initial Booking Manage My Booking (after initial booking) . If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Your Coachcard is in date, as travelling with more than national express luggage more than 20kg x x! 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