Disney will eventually figure it out. When using this program, a family member will be able to go ahead and obtain the return time for you. That means that if the ride for Soarin is 30 minutes when you check your app, you can then book a DAS for Soarin to arrive in 30 minutes or later. Heres what you can expect from the DAS when you visit Disney World! As an annual passholder, how long is the Das good for? Perhaps look into other options if you get denied again. Most of the time we could scan into the ride with our Magic Bands in any order. This post will help explain the DAS pass at WDW and how to use it. Yes! Note that a photo will be taken. Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you. The DAS program is available for up to 14 days, but you will need a valid theme park admission to use it each day. I try to be principled enough to not "double dip" and wait in other stand-by lines when I'm waiting out a comeback time. How do I get the DAS for our brother? Plus, park hours, special events, weather, and more! The two kids would need to be separate (cant be listed as a guest of the other kid) and each would need their own return times. In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. Diapers are not an option for her. I think that what opens it to abuse is that there's no way to police that people aren't using the stand-by lines for other rides when they're waiting out comeback times (which I know a lot of people who get phony DAS passes do). Does the DAS cardholder have to board the attraction with the rest of the party? Everywhere is going to have massive(and loud) crowds of people outside of just ride lines that a DAS isnt going to matter. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. Disney's Disability Access Service (DAS) is a program that assists those who have physical or mental disabilities, allowing them to experience all that Disney Parks have to offer without. She was asked at each ride if she could transfer (i.e. My husband is blind. If you did not pre-register, you may do so at Guest Services at any of the four theme parks: Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Cart. Until then, just a piece of advice, usually the person "complaining on reddit" as one user wrote, is usually the person who needs it. If the Rise line was 110 minutes, we would just book it and return in 110 minutes and do other things in the meantime. Once approved, the cast member will book two Advance Selections for each day of your visit. The longest attraction line we waited in was 20 minutes." The DAS card is intended to accommodate guests who cannot . Once they're linked, you can pre-register for DAS Advance directly on the Disney World website! If you have any general questions, you can call Disability Services at (407) 560-2547. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. I'm located in Australia. Link your accounts to the people youre going with on the website or My Disney Experience app. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. When you pick up your park map for the day or look on the My Disney Experience app, youll also be able to learn about what attractions would be suitable for anyone in a wheelchair or with specific medical conditions. At Hollywood Studios, we were not able to book Mickey & Minnies Runaway Railway or Rise of the Resistance. I spoke to the Disability Services hotline and they said there's no "guarantee" that we'll be issued a card. I have a bladder condition, among other things. It will most likely depend on the ride! Currently at Disneyland and Disney World, Guests can only register for disability access once they are at the theme parks. Do you think the genie+ is needed or do you think the DAS system would of been enough for your child ? We are traveling in from the West Coast and have a group of 10. However, the issue over anxiety is not unique. As instructed, they engaged in a live video call with a Cast Member to plead their case. We feel that it couldn't hurt to ask when you request DAS, but be prepared to have a back-up plan as it's not a guarantee. Once RC was in her seat, the scooter sat to the side until the ride was over. I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. Return times are not able to be booked during Early Theme Park Entry. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. These improvements make it easier to get return times right from your phone, and reduce walking back and forth. I'm always interested in posters who have time limits on waiting in line because of bathroom issues - I wonder how they even get to Disney if they don't live close by. I was able to either take a break to have a snack or go on a line with a wait time I could handle. We will be travelling in august this year, both myself and my husband have mobility issues and my two children are autistic. To register in advance, you can go directly to Disneyland's website. Both say good for up to 60 days. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. Ding ding ding! This is a custom program that will be tailored to meet your specific situation. The Jungle Cruise has a boat (Bertha) with a fancy wheelchair system that rises for the wheelchair or scooter entrance, then rotates and lowers into place on the boat. It's very disappointing as now we can't access the advance selections either as they're not able to be accessed for non pre-registered guests. While you won't need to present any medical documents or doctor's notes, you will need to be able to explain his needs and how he can benefit from DAS. Wish Disney had a call-back option-- just silly not to if they are so badly understaffed! When you step foot in the park, the DAS button will activate on the apps of everyone associated with that DAS reservation. You can only make one Genie+ selection at a time, but you can have overlapping Genie+ selections. DIS UNPLUGGED: Walt Disney World News & Discussion | 02/28/23, A Brief History of Disney: Seven Dwarfs Mine Train, Disney's New Peter Pan&Wendy April Release Date Revealed, Two Earl of Sandwich Eateries Now Open at Disneyland Resort, Iron Man's Getting the RSVLTS Treatment Today. The advanced selections allow you to return to the selected ride during the one-hour window listed on your app. We have been told by guest services that DAS Advance is available to anyone (though at this time, the live chat is only available in English). Very difficult sorry so no luck with any of thos new system.. ugh sorry guys. How to Get a DAS Pass at Disney World If both have DAS, they cannot be grouped in the same party and would need separate return times. Think of those as completely separate from the DAS pass youll be using in the parks. In other words, can we have more than 2 time slots reserved on DAS? Perhaps look into other options if you get denied again. I don't think we'll be saying it's dangerous though (except it is for infection reasons, which I failed to mention). I have a herniated disk in my back and can't stand for any longer than 10 to 15 minutes at a time. There are a total of 7 of us in our group. Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Hello! Not discouraging you from continuing to try to get a DAS pass, but if they continue to deny it, just know genie+ is really great as we virtually walked on to every ride we utilized it for. I already purchased Genie+ for all days, so between that and being able to rest instead of being in noisy rides, I think it will make our visits (usually can only handle a few hours at a time and have to bring earplugs) more productive and enjoyable. Unlike Disney Genie+, which currently only allows a ride to be selected once per day, there is no limit to return times for the same attraction. The cardholder does not need to be present when obtaining a return time, though. Does that mean that I get it and have 60 days to use it? Minions and all related elements and indicia TM & 2023 Universal Studios. Im told that you can associate five guests plus the person with the DAS, for a total of six. DAS pass are for disabilities!!! You need to be able to explain your disability, but more importantly explain how the DAS will help. Until you have walked a mile in their shoes, you have no idea what it's like. I dont want to have to give anyone my medical file just to qualify. Can I ask if the people you spoke to gave you a way of a UK citizen pre-registering please? I'd say since it's not a mobility issue you should be ok, her problems cannot be solved by renting a scooter or wheelchair. RC tried on several occasions and waited hours each time (and had to log into the Disney account again each hour). I would call back and speak with a supervisor. 7:00 AM to 11:00 PM Eastern Time. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. Ask them if they need the key. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. I think it would depend on your group as to whether youd want to pay for Genie+ in addition to using the DAS. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. I love how thorough this guide is! Thank you in advance Casey. We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. Hi, I have 2 autistic children and will be applying for DAS later this year. I am annoyed as this seems unfair and misleading. Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. So it's not like I'm sitting by the phone. We plan to split up a bit on our park days, and have a group of 7 people total. Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. Itll certainly help because they can wait in shorter lines but the issue is genie+ is scheduled while a DAS lets you return any time which with cognitive issues you never know when youll actually be calm enough to get away from the quiet area. Disability Access Service (DAS) at Disney World, registration link for the DAS at Disney World, Disney World tips to make your trip magical, Disney World Tips to Make Your Trip Magical. Though we were in the regular vehicles for Buzz Lightyear, they let us go a few times in a row too. Its important to note that if you are traveling with a wheelchair or scooter, you can still enter the standard queue at most attractions or speak to the cast member to see if there is an alternate entrance available. How does the access to the rides work for DAS? |, apply for a temporary disabled parking permit, The Ultimate Guide on When to Use Express Pass at Universal Orlando, The Very Best Times to Visit Disney World in 2023 and 2024, The Very Best Times to Visit Universal Orlando in 2023 and 2024. Depending on the experience, guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction that is comparable to the current standby wait.". Disney World, Even if you do get a DAS, there's often no guarantee that you could get through the FP line and ride the ride in 20-30 minutes. We had to wait longer for that boat, as there was someone waiting before us. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. Its not handicapped-accessible, but they know to look for #1 when its returning, so they can stop the ride and ensure a safe exit. Have a list of your top attractions at each park so you can book the. You cannot register at Disney Springs. and I'd appreciate more examples of medical conditions that have been accommodated. Your Cart . Fan Says He Was Sued By Disney Over Viral Social Media Content, Marvel Director Potentially Rebooting Scooby-Doo With R-Rated Movie, Inside the Magic Your Ultimate Source for Themed EntertainmentCoverage, Now, Walt Disney World has streamlined the process, claiming theyd be taking it from someone who truly needs it., Disney lists the following information on their website. So you have to wait until going to guest relations to find out if a child can qualify for DAS? My concern is that if we can't get a card, it's not even worth it to go to Disney World, because my sister won't be able to do much. All Rights Reserved. Then you can leave the attraction and come back when the return time arrives - then they usually put you through the FastPass line. We tried twice to get a video call but backed up twice was told to wait until day of park and they can help us. Its important to note that you wont always jump straight to the front of the line with this pass, and youll have to wait until youve been to one attraction before you can enjoy another one with this service. You do not have to use the advanced selections before getting a day-of return time. It lists all the places in each park that are a quiet area if you need it. Unfortunately, we frogs can't offer much more assistance, but we'd suggest reaching out to Disability Services at (407) 560-2547 or sending an email to disability.services@disneyparks.com if you have general questions or concerns (however, they won't be able to assist with registering in advance you must do so through the DAS Advance video call). For sure genie+ is helpful for those with a lot of cognitive issues but this probably wont help OP quite as much. 2) ADA and DAS allow access, not excess. Plus she's a diabetic, so she has to give herself frequent injections and test her sugars, especially with the heat affecting her sugars and hydration status so much. My mom has Alzheimers/Dementia is 83 yrs old. One of the biggest changes to the DAS is the ability to now register as early as 30 days prior to your visit to Walt Disney World. Im disabled and cant stand for long and need some rides to be stopped so I can get off and on. UmmmmI'm not sure I understand your post or the tone that's attached. If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. This program replaced the old Guest Assistance Card program a few years back, as unfortunately, many people were starting to take advantage of this program and removed the benefits it offered to those who truly needed it. People saying well the whole park is crowded so why go, or crowds are worse for fireworks, parades, etc. Very disappointed I called das 2 times waited over 30mins too.. Head under the railroad tracks, then veer to the left. My son also has ADHD. Share your tips in the comments! They give you 2 mins to answer and my son has adhd hyperactive disorder. There's more to Disney then just the fastpass rides. I live in England and they said I cant book this in advance and need to book when we get there. Ready to take the leap on a memorable family vacation? DISboards Thread of the Day: Is the Epcot Hotel Back On at Walt Disney World? It was great! More on that later. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. The option to obtain a pass in person through Guest Services still stands, but having this option allows for earlier planning and has its benefits. Or dont come!! I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . I have never seen it like this. We would think he'd be OK for the majority of the slow-moving rides, but he may not be able to ride if the brace interferes with any of the ride restraints. Thanks so much! DAS is still available for the high-demand rides, such as Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure. Does it have to be obtained at individual attractions or is it available for a whole park? Most people register ahead of time. DD's roommate tours with a DAS because of diabetes. Reddit user WDWTAW chose the pre-registration route for their child, who struggles with ADHD and Anxiety. I have been looking for the answer but getting conflicting results. Cast members are well trained and will be able to assist you without the need for the DAS. Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. So frustrating.. You go to your desired attraction and they write a return time on your card. No issues. Then eventually when I see lines down go back in and make my purchase. I'll admit that I have ADHD and I use that to use DAS. 20052023 JAK Schmidt, Inc. All rights reserved. Definitely. With the DAS you will use the Lightning Lane entrance. Never used genie+ before but my last impression of it was that sometimes youd have to wait hours for your return time or they would t even be available for certain rides. "We booked our trip based on the crowd calendar and it was spot on! In visits past, Guests would be required to visit Guest Services upon arrival at the parks in order to obtain their DAS pass, which would be linked to their account, would be effective through their stay, and would include an additional 5 party members. New to fall 2021, guests can now pre-register for DAS in advance of their trip! Create an account to follow your favorite communities and start taking part in conversations. My sister is 22. Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents. Once registered, DAS is good for up to 60 days. We got a bit of a behind-the-scenes tour through the employee area. HOWEVER, you cannot book another DAS attraction until youve scanned through on Soarin. 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