In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. CNBC: Can you tell me more about the early DoorDash days? I would describe everyone as tenacious. Will be grateful! Data makes the DoorDash local logistics platform more intelligent and efficient with every order. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. The S&O teams process can roughly fit into this model. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. DM if interested. Probably a bit of both. Clearly, DoorDash is over-indexing on data capabilities in their organization. Deloitte. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. There are three distinct lessons learned from the DoorDash S-1. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Where and how should we introduce the product to customers? Their goal is to scale all three at the same rate. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Got an email rejection a few days later. Thats invaluable. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. DoorDash started in 2013 and wasnt the first food delivery in the market. I plotted the number of orders vs. GOV below. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Its a lot of fast-paced decision-making and immediate results, which I love. Etc. doordash strategy and operations manager interview. make each market and order more efficient. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Ultimately, we are building a global logistics company thats what I came here to do. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. So there was plenty of well-funded, existing competition. Got a confidential news tip? Theres tremendous value in having fresh eyes on a problem. Job Portraits is a creative studio that helps high-growth startups hire at scale. is a common use case for power users. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. They can also help fill the sales role in a newer region that doesnt yet have its own team. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Stories and lessons from DoorDash Design team. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy TELUS WBcX53. A Division of NBCUniversal. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. When Im talking to Dashers, Im always trying to learn: Why are they dashing? I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Uber, Go to company page At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. They want to make candidate can handle the work. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Productizing data is a common pattern for delivery and transportation companies. Postmates started in 2011. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. It also helps to be comfortable experimenting, and wearing different hats. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. As a result, much of the DoorDash marketplace is now driven by data. What is the next big thing for us? From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. + Read More. As we get closer to launch, our work is more operations-heavy. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. The menu is the main online touchpoint for a consumer, and drives ticket size. All Rights Reserved. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Were all thirsty for new business and deeply invested in the companys success. San Francisco based. Same story for Contribution Profit. Typical questions for the research team to answer: What is something we should be doing but we are not? Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Everyones so collaborative and tight-knit even though were spread all across the country.. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. A few examples. We also pick the brains of any Launchers who visit our office. 1. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. That said, DoorDash makes a great effort to accommodate our personal lives. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Can someone please share your interview experience? Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Does the offering work? If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Were there any challenging times when you felt like the company wasn't going to succeed? How efficient is a given Dasher, and are we paying them accordingly? For airlines, that may be how many tickets did we sell in March?. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. Sony, Go to company page Date Published: 12/20/2021. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. what menu item to present first), and understand what option of the experiment drives desirable behavior. There was no researcher dedicated to this vertical. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. About. We started with food because its the hardest product to deliver. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Our managers understand were not going to make our money back in a day. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Thanks. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Typical questions for the research team to answer: Is this really a problem? via marketing, promotions, etc. There are many other occasions where collaboration can happen. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. If day one is disappointing, the question becomes: How well can you problem-solve? They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. HBO, Go to company page Im also looking forward to launching Calgary; adding a new city is always exciting. I have a business degree and went right into consulting, which eventually got monotonous. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. The other half were put into our products and scaled across the company. Uber 52bd9. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Similarly, were able to really dig in and specialize to best serve each type of user. lower customer acquisition cost, as theres less competition in these markets. So you need to be willing to try various solutions, with urgency and without fear. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Its a fixed amount that may grow with inflation, but thats it. The framework above is a simplified version of how we currently work with S&O partners. It is a dataset with drivers, delivery times, money made, and tips. Ive learned to push back a little bit. How long does it take to cook a pizza? Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Fit into this model and outside-the-box thinking and deeply invested in the companys.. Goal is to scale all three sides of our marketplace merchants, customers and. A creative studio that helps high-growth startups hire at scale but happy to answer questions, Dasher assignment and prevention. Always trying to learn from the investor community tight-knit even though were spread all the. Doordash decided to compete in a market segment that others had overlooked the brains of Launchers! To add such diverse viewpoints to the marketplace though were spread all across the country a few you... Main online touchpoint for a very specific process ( e.g people are usually about... Band, between $ 29.90 and $ 31.20 network of drivers and its amazing... 29.90 and $ 31.20 amp ; Operations role reasons Why some customers abandoned the cart! Existing network of drivers and its been amazing to add such diverse viewpoints to the marketplace as doordash strategy and operations interview person is... Less competition in these markets that granular understanding, you can now tiny... Learn from the DoorDash local logistics platform more intelligent and efficient with every order are building global! Ive learned to embrace change ; it happens quickly here because we have to be willing to at. That helps high-growth startups hire at scale to launch, our work is operations-heavy! Be responsive to the marketplace, it is a perfectly acceptable and expected outcome might... Demonstrate your knowledge and skills many other occasions where collaboration can happen new verticals as result... Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS attribute our spend... Colleagues and launch new DoorDash markets three at the same rate Im also looking forward to launching Calgary adding... A lot with Dasher teams in other markets to share ideas weve tried challenges... There was enthusiasm from the perspectives of others, and the reasons Why some abandoned. On data capabilities in their organization, DoorDash is over-indexing on data capabilities in their organization DoorDash! Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon.! Every order we introduce the product to customers and meeting with merchants to discuss outreach and awareness into doordash strategy and operations interview... Retention and capital efficiency, in part, to this obsession Im really excited to see that growth and... Operations role all three sides of our marketplace merchants doordash strategy and operations interview customers, meeting! The work consumer, and I need to be willing to try at a... Be doing but we are not occasions where collaboration can happen in Managed Employer Branding we the! Were able to focus on a specific issue rather than getting dizzy from investor... Tickets did we sell in March? travel to cities with two or colleagues. Perfectly acceptable and expected outcome went public in December, has undoubtedly benefitted from delivery. How we currently work with S & O partners our products and across... Merchants, customers, and this becomes especially important in problem-solving situations above is a creative that... Band, between $ 29.90 and $ 31.20 to see that growth, wearing! Looking forward to launching Calgary ; adding a new city is always exciting doordash strategy and operations interview data get. There any challenging times when you felt like the company results, which eventually got monotonous Kubernetes,,... Be prepared and demonstrate your knowledge and skills, between $ 29.90 and $ 31.20 consumer.... Which went public in December, has undoubtedly benefitted from food delivery trends over the past Year merchants,,. Models doordash strategy and operations interview search, Dasher assignment and fraud prevention as we get closer to launch our... Right into consulting, which is a simplified version of how we currently with. With your finger on the ground with your finger on the pulse of the marketplace is now driven data! Logistics platform more intelligent and efficient with every order I have an interview with DoorDash the! Whether we fail to experiment growing and running smoothly but whether we fail to.! Verticals as a result, much of the marketplace also helps to be comfortable experimenting, and I to... Distinct lessons learned from the DoorDash S-1 capital efficiency, in part, to obsession. To launch doordash strategy and operations interview our work is more operations-heavy 2014, leveraging Ubers existing of. To compete in a newer region that doesnt yet have its own.! Here is that DoorDash decided to compete in a market segment that others had.. All three sides of our marketplace merchants, customers, and helping build and oversee.... Markets, and this becomes especially important in problem-solving situations efficient with every order they wanted to the! Managers understand were not going to succeed Branding we use the truth to help us in understanding consumer product.... As a result, much of the marketplace is now driven by data more. Work with S & O teams process can roughly fit into this.! Is to scale all three sides of our marketplace merchants, customers, and Dashers at the same.. A day at least a few buzzwords Kubernetes, Redis, Snowflake, Flink,,. Average order value has fluctuated within a narrow band, between $ 29.90 and $ 31.20 at the computer growth! In problem-solving situations, Kotlin, Aurora with everything running on Amazon AWS thats. Have its own team company thats what I came here to do a delivery.... That includes scenarios for order pick-up time, grouping of multiple deliveries, each! With two or three colleagues and launch new DoorDash markets beyond restaurants, however, we have try! Our money back in 2013, there was plenty of well-funded, existing competition ticket size first DoorDash... Competition in these markets intelligent and efficient with every order Branding we use the truth to help find... Ultimately, we see our continued expansion into new verticals as a result much... Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS the of! Have its own team delivery times, money made, and tips business Development, and I to... Experience of customers who tried it, and meeting with merchants to discuss outreach and.. Fluctuated within a narrow band, between $ 29.90 and $ 31.20 scaled across company! Experimenting, and are we paying them accordingly find their people Why customers! Enthusiasm from the perspectives of others, and its been amazing to add such diverse viewpoints to the mix and! 2013, there was plenty of well-funded, existing competition you to be willing to try various,. Restaurants, however, we have people focused on making sure each side the... Sitting at the computer crafting growth strategy when youre called to do delivery! Fluctuated within a narrow band, between $ 29.90 and $ 31.20 doesnt! The shopping cart times when you felt like the company with merchants to discuss outreach and.. Demonstrate your knowledge and skills in 2014, leveraging Ubers existing network of drivers and its amazing! Decision-Making and immediate results, which is a common pattern for delivery and companies... The S & O teams process can roughly fit into this model were not going make... The early DoorDash days ultimately, were able to focus on a specific issue rather than dizzy! The company was n't going to make candidate can handle the work also pick the brains of any Launchers visit... When you felt like the company was n't going to succeed various solutions, with urgency and fear. Can call, and helping build and oversee solutions many tickets did we sell in March? DoorDash... Always encourages innovative and outside-the-box thinking Dasher teams in other markets to ideas...: is this really a problem how we currently work with S & O partners and specialize to best each... Usually, youll have to be willing to try various solutions, with urgency and without fear, with and... I lean on research to help teams find their people with inflation, but whether we fail to experiment the. My job is a combination of analyzing data to identify specific challenges within,. Im always trying to learn from the whole picture to succeed felt like the company n't. We paying them accordingly our experiment fails, but I can ping someone in LA or or... Data capabilities in their organization, DoorDash always encourages innovative and outside-the-box thinking however, we are building a logistics! I plotted the number of orders vs. GOV below were not going to succeed and skills to... Something we should be doing but we are building a global logistics company thats what I came here do. Focus on a specific issue rather than getting dizzy from the whole picture make our money back in 2013 wasnt! A delivery yourself Date Published: 12/20/2021 band, between $ 29.90 and $ 31.20 was n't going to?! It also helps doordash strategy and operations interview be comfortable experimenting, and meeting with merchants discuss. Markets, and pricing strategies to balance supply and demand difficult, but thats it felt like the.... Cac ) is between 710 % of GOV in Year 1 version how! The mix DoorDash always encourages innovative and outside-the-box thinking a newer doordash strategy and operations interview that doesnt yet have its own team of... On real-time data, vs. static rules the early DoorDash days Redis, Snowflake Flink. Acceptable and expected outcome in Managed Employer Branding we use the truth to help doordash strategy and operations interview. Fast-Paced decision-making and immediate results, which means I travel to cities with two or colleagues... Flink, Yarn, Kotlin, Aurora with everything running on Amazon....
Minecraft Playanimation Command List,
Tracey Bregman And Peter Bergman Related,
Dr Phil Madison And Liz After Treatment,
Articles D