He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Rules are rules. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. The indoor water park and Tom Fooleries was a great experience. 40 tickets to ride the roller coast, etc. My first impression of arriving in the lobby was that I wanted to look at everything. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. The gym is very well equipped. We waited in line for nearly two hours just to be told that our room was not yet ready. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. We had the 2 bedroom family suite. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Kids enjoyed the water park and Tom Foolery. Just keep luggage in car and save the $250! Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. We expected this to an extent. Georgetown and Round Rock have great local options. Its 70* out today so idk what the truth was. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Arcade is very cool but the games are lacking. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. It looked like the kitchen and waitstaff did not have enough people working. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Kalahari Round Rock Water Park was a fun escape from the Texas cold! The disappointment in your stay is evident. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Absolutely disgusting! Checkout is automatic, but can enjoy all activities till 3pm. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Just got back from Kalahari Round Rock. But every F&B on the resort is over priced. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. I go back once in a while because the theme park is open in public even their restaurants. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. It's worth it.but will be taking out a second mortgage for the next round! Thank you for a wonderful time and thank you for the above and beyond customer service. Ummm no. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. We appreciate that you took the time to comment & am glad to hear you had an amazing time. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. All the F&B outlets are just ehh. They enjoyed the waterpark and all of the amenities the resort had to offer. But you don't actually need any sort of pass to enjoy Tom Foolery. I hope you found this information helpful in planning a trip to Kalahari. The master was spacious and the bed was quite comfortable. Third issue, when we arrived to our room we found hair everywhere in the bathroom. She seemed confused at times and poorly trained to handle customers. Over and over this was witnessed. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). What? Tripadvisor performs checks on reviews. Perfect for us. We're in it together Your safety & security is our #1 priority. Review tags are currently only available for English language reviews. I ask for manager. Thank you for taking the time to share your feedback. This as a first impression with no formal greeting was very off putting. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. Lots of games, lots of rides, lots to do. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. (Open until 11pm.) Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. I then visit front desk In person and manage to order a pizza. The spa is 4-star worthy. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. If everyone needs to be in a raft on the lazy river, have it stated as well. If your child is tall like mine, age is irrelevant. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. The waterpark is big. If there are no adults allowed on certain slides, have it stated. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Weve watched it come to life, stayed up to date with the website etc. Hello Ms. Williams. Cabana rentals very pricey during summer upwards of $400+ at water park. No one wouldve noticed! A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. They have considered all things from babies to teenagers. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. I will look on their website! We did complain and recieved apologies from the staff. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. That store is way better than any Chuck-E-Cheese or D&B! Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. So if you are sensitive to that, be sure to ask for a room at the end. Anywhere but Kalahari. Last minute changes I guess. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. For as much as I paid to stay here the customer service should have been outstanding. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. Checkout is automatic, but can enjoy all activities till 3pm. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. We finally got into our room and headed to the water park after a quick change. We did complain and recieved apologies from the staff. We finally got into our room and headed to the water park after a quick change. This as a first impression with no formal greeting was very off putting. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? $7 for a domestic beer. Group Sales Waterpark Our room is super cute, nice and clean. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Nope. We were told our rooms would be close and on the third floor. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Valet parking was full which was fine I can cope with that. A temple - or a tomb for human bones Nothing is Coca-Cola or fresh brewed tea (hard pass!). The gym is very well equipped. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. The rooms are spacious & comfortable. Yesterday half the slides were closed. Hotel is clean, rooms are clean. The cocktails are everywhere and they start at $9 a drink and go up. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. However, there is plenty to do for all ages. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Because its not ok and you didnt have a wonderful time. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Tripadvisor performs checks on reviews. Food: Resort food is meh and very expensive. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. First issue, the line to check in was INSANE. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). I callBack I just told you we closed at 10. Click. But you don't actually need any sort of pass to enjoy Tom Foolery. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. I would not pay for this again. This is the version of our website addressed to speakers of English in United Kingdom. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. We ordered the 20in pizza that was $29. LOTS OF WALKING! You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. The employees working the Porte Cochere need major improvements. We were told our rooms would be close and on the third floor. Places are grossly overpriced. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. But every F&B on the resort is over priced. The pool is huge! Nope. November 12, 2020 12:48 PM Eastern Standard Time. Check-out is at 11:00 am. more. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Food had zero flavor. I'm sorry but $4.50 a topping is insane. 2. It feels like its all about the bottomline. If there are no adults allowed on certain slides, have it stated. We bought the package deal and everyone got a pass. He said sure she is 9 and barely over height no problem. That store is way better than any Chuck-E-Cheese or D&B! However, there is plenty to do for all ages. Who is monitoring guest coming and going? However, its cold, unfriendly. Again the food and drinks are very over priced, but offered within the park it self- for convince. Some F&B outlets don't offer fountain, some do. A half-buried ruin - a huge wreck of stones Never saw anyone sanitizing these. It must be asked for. You can start using the Waterpark then. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. Kitsch, cheesy, cheap. LOTS OF WALKING! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Who is monitoring guest coming and going? Rude sculptured blocks from the red sand project, The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. Last minute changes I guess. . 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In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. If you have them at home, bring them. Staff didnt feel it important to post this anywhere. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. The next morning I really got to see what this place was really like. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. It's like a Vegas for kids. They even off cabanas with the personal pools!4. But all other restaurants didn't open till 11pm. The indoor water park is fun despite itself. If you think you are only going to do one or two things, you just use the credits on your arcade card. 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