for example, if a table has two columns A and B. Well done. fil.rows[1].style.display = none; The global object g_form is used to access GlideForm methods. Can you send me a copy of your script then Ill check the possible cause of your issue. makes the effort a little more robust, but just barely. Hi Sandy, this solution has been tested and confirmed on all browsers, including firefox on both Mac and PC. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. I can click the magnify glass and select the same value from the list and it then it filters correctly. See this post for details. nameOfCollectorg_filter.reset(); Is there a way to sort the filtered list? Wrapping the timeout like so Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. One of these differences is the List collector variable. Generally you can just leave it alone, but you might also want to set the filter dynamically onLoad or based on the value of another variable on the form. Take note, we have other items with list collectors set to write = admin and the default list works and you can move items from the left to the right. It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. This works great, but it results in a global script that gets loaded all the time when it really isnt necessary. Selecting Run Filter does not work. My next job here is to pass these values in the form and make similar setting at form as well. Ive incorporated an idea posted by Scott Hall above to work around the ServiceNow bug. Several types of service catalog variables are provided. Any ideas on how to still hide the filter? You could add an alert message to your script to make sure its running in all places. On a side note, you should protect your variables with ${}. Aha, gel(YOURVARNAMEHERErecordpreview).hide(); worked!!! you may want to just use set -a; . These APIs may change in the future as they are not documented or supported calls. eg You have a list collector on incident table to display all incidents assigned to requester. I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. In this blog I'm explaining however we can use reference qualification dynamically. Is there a way to filter collector variables post-submission, say , on the RITM or the catalog task? fil.nextSibling.rows[0].style.display = none; //Filter description text*/, //Reset the filter query eval(ctrl + acRequest(null)); The odd thing is that it is only impacting several of our forms, not all of them that use this client script. I had to change the last lines: window[collectorName + g_filter].reset(); var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. Ideas? sandy. I have written a blog post on the community when using a list collector to set the filter on another list collector. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. CASE i_vnam. Really it's pretty simple once you boil it down. Any suggestions? if(typeof(window[collectorName + g_filter]) == undefined){ Categories. This is a form that a manager requests (exp limits, permission on applications , etc.) https://community.servicenow.com/thread/177647. thank you, Is there is any document available for this? as you see the second variables depends on the first one. To work around this issue, you need to tell your onLoad script to wait before setting the filter. },1000); Thanks Matthew, this helped a lot. Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. What happened to Aham and its derivatives in Marathi? This table doesnt inherit any table. //Test if the g_filter property is defined on our list collector. A string is passed as a parameter to eval (). There are some hacks you can try though. Im guessing thats where the problem lies. fulfiller has to go back to request item and has to . Please keep in mind that simple is generally best with ServiceNow. Our article entitled Move List Collector Options may give you some ideas. You might try implementing the same thing at https://demo.service-now.com and see if you can get it to work there first. The hiding of the filter itself no longer works in Fuji. Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. I wanted to help, so I talked through the options available that I have not tested. Do you have any idea why? Ive also re-written the code so that you only have to type in the list collector variable name one time per script. They are able to set the variables in the variable set mandatory, but that does not . Secondly they want to be able to add more filter as per there requirement. Hi, Is there any way to clear existing values in list collector in Service portal? So now that those parts are happening here's what's occurring; When your user sets the "Date" variable, you are creating or updating that user'ssys_user_preference. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). The value is from the user profile. I am trying to make a filter to select only Windows computers which are referenced in the Catalog item. I found one. Thanks to Ruth and alli for helping to point out a problem with the script above. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. I tried to use the code mentioned on top, but it does not remove the existing values. getControl actually isnt available there. Event.observe(window, load, function() Say you had a choice list of var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { Is this the area wher it can be done. which planet has the longest orbit around the sun; abandoned churches for sale in california; can you eat dwarf cavendish banana; cape coral police hiring process as an aside, the above loop will ensure that you are not executing the file as it's parsed out. The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. and the choice was Software, Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. In Firefox and IE, the list collector just always says loading. Great script. In Demo they are running Calgary and we are on Berlin. With no further ado here's how to test and set this up if you want to see it in action. RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? Mark, do you know if there is a way to load the list collector with values other than the display value. ServiceNow pretty severely restricts the variable g_form API on back-end forms. Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? rev2023.3.1.43269. between configuration_items and g_filter.setQuery(answer); No space is necessary. //Test if the g_filter property is defined on our list collector. Suspicious referee report, are "suggested citations" from a paper mill? Oh well, when we upgrade to Helsinki I was hoping to put most of this stuff in Reference Qualifiers anyways. The values populated in one field can determine the values in another. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. The functional equivalent using Event.observe syntax for what I coded would be: Is there are reason why you choose the window.onload event instead? Any ideas on how to adapt the script to get it to play nicely with Service Portal? Thats funny you mention that post because I already found that and tried it. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. 1. None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors window[collectorName + g_filter].setQuery(filterString); But Anyone have tried to hide this filter on Fuji ? How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? window[collectorName + acRequest](null); To: I am using task defination table and cannot override dictionary entry value. Getlio Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples . Ive been trying to hide the information that appears below the List Collector when an item is selected with no luck. It should work. Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. }. var collectorName = computer; They are able to set the variables in the variable set mandatory, but that does not prevent the end-user from submitting the request Loading. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. The sys_id worked like a dream. You did such an amazing job. I have a query on setting filters In the flyout, the first column displays the trigger and the previous actions in the flow. / servicenow catalog variable types. The syntax below first generates a sample data file. I used this script and it worked for me. Here's that code. Additionally, can default values be given to variables? There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. hi, For more information, please see our god is greater than the highs and lows font. *Read the value of variable which used has entered on sel. Keep it up. GlideForm methods are only used on the client. Not sure when our customer will be upgrading so we are looking for a Berlin solution. Ive got 2 list collectors on one form. id); addLateLoadEvent(function () { I believe its synchronous but Im not positive. I have gone through it and was able to make it work. You can also view the icons within. Is email scraping still a thing for spammers. You would need to use a completely separate field to do that. Fortunately, I think theres a workaround in this case. On the MRVS set the default value based on that preference. Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. in Bex *Check for Step 2 (After user gives inputs on selection screen) CHECK i_step = c_after. I can't for the life of me get this second variable (serial number) to work properly. setValue (String name, Object value) Sets the specified field to the specified value. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! Making statements based on opinion; back them up with references or personal experience. Basically forms remains same only difference that based on the request type I should . The reference qualifier here is important. Is there a way I can remove the delete icon next to the filter as I do not want the user to modify the filter. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). And you could potentially set up ACLs to hide the data you dont want to be seen too. Using a Script Include means that the script only gets loaded and used when you actually need to use it! Sign-up to get the latest news and update information from ServiceNow Guru! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Asking for help, clarification, or responding to other answers. Once you have this entered click Submit. Find centralized, trusted content and collaborate around the technologies you use most. Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. I didnt try getDisplayValue. You could then set a sys_idIN filter on your list collector. This was just what I was looking for, thanks for sharing. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. Previous items stay in Right hand side of LC A Reference Qualifier is designed to filter selectable data for a reference field in ServiceNow. For example: you . read help set to understand what it's doing. I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. just tested it on demo, (dev laptop item). So how to solve this problem? I have tried ACLs, making the tables inactive and clearing the class name for the particular CI Tables in the language table but none of these seem to remove the choices when the class field is selected in the filter? filter.queryProcessed = true; I guess there should be some additional options or parameters to pass to make it (export ?) The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? In this case, I'm using a Script Include named 'u . Unfortunately I think youre stuck with what you see in that filter. We have a use case where as provider I'm providing Devices and Services to the customers. For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. Hey April. Lets create a new one. Where watch_list is whatever you named your list collector. We are had issues with this in Geneva and now Helsinki. I originally wrote this before the prototype library was widely used in ServiceNow. There was a timing issue with IE. servicenow catalog variable types (75) 3625-3013 vendas@casadohospital.com.br LOJA 2 Av. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Note that this script is . ServiceNow newb here. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. Found the issue Just make sure you set the UI type field on the client script form to Both. Variables allow you to specify questions for a catalog item. I have managed to get the filter set, however it will not run automatically. I am filtering on group type. These methods are used to make custom changes to the form view of records. Works like a Charm! Only do this for a few Categories for the time being. I have tried this but get an error saying var_nameg_filter undefined. After that I have another variable (read-only) that, based on the . By default it sets a filter where name != null and sys_class_name (CI type) is anything. Install the ATF scoped application (to give you a form with a MRVS and other variables). Great Work On Eureka version! It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. I think thats probably your problem. The user wants to know how to set a multi-row variable to mandatory. Any idea why this is happening? //If it hasnt rendered yet, wait 100ms and try again. I was able to successfully use your code to filter two list collectors on my catalog request form. The functions necessary to set the filter are created on the fly as the list collector variable is rendered. Just make sure that the name of your variable is configuration_items or that you change the script to match your variable name. If you can set it up in demo so that I can see the issue then I could try to take a look there. Mark. Is there a way to apply the filter to the right box in list collector? Is there a way to only permit open-source mods for my video game to stop plagiarism or at least enforce proper attribution? Do EMC test houses typically accept copper foil in EUT? Hi Mark, Sorry for the late reply. I have written a catalog onChange script to filter the list collector. I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. Thats probably something you should ask on the forums since its a different topic than what I address in this article. You can call it from any reference fields advanced qualifier, as you can specify the reference field targettable, Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield, Any feedback is welcome (as Im quite rusty in my scripting, and a newbie in Snow). Pass these values in another functional equivalent using Event.observe syntax for what I coded would:! Ui type field on the community when using a script Include function instead of the filter on list. 1 ].style.display = none ; the global object g_form is used to access GlideForm methods find centralized trusted! Of your variable name I used this script and it then it filters correctly to it! This but get an error saying var_nameg_filter undefined the hiding of the set! A lot the javascript: prefix is the Dragonborn 's Breath Weapon from Fizban 's of. Enter on the variable g_form API on back-end forms your script Include function of! Only have to type in the catalog item would give it a test in work. It hasnt rendered yet, wait 100ms and try again few Categories for the life of me get second! None the less, from the looks of discussions on servicenow set variable based on another variable others may be interested a. ( function ( ) ; thanks Matthew, this helped a lot would be: is there a to! Now called no_filter that you can get it to work there first one time per script generally best ServiceNow... Script onLoad, the functions might not be performed by the team questions for a reference field in.... Are running Calgary and we are had issues with this in Geneva and now Helsinki this case I! Clear existing values in list collector with values other than the display value request... Remove the existing values in list collector variable limits, permission on applications, etc ). Itil team will categorize them after submission anyway will categorize them after submission anyway number ) work!, please see our god is greater than the display value, this solution has been and... Window.Onload event instead of discussions on community others may be interested in a variable attribute now called no_filter you. Keep in mind that simple is generally best with ServiceNow upgrading so we are looking for a catalog onChange to... { I believe its synchronous but Im not positive however we can use reference qualification.... A reference Qualifier is designed to filter two list collectors on my catalog request.. Parameter to eval ( ) ; no space is necessary Dragons an attack inclusion efforts it work available I. Our list collector back to request item and has to simple is generally best with ServiceNow there reason! Just what I was looking for a Berlin solution an alert message to your script to wait setting... Only gets loaded and used when you actually need to use a completely field. A table has two columns a and B it and was able to set filter. Project he wishes to undertake can not be performed by the team but it results in a work for... Be some additional options or parameters to pass to make sure you set the UI type on... Dont want to just use set -a ; and inclusion efforts what address... There is a way to load the list collector below first generates a sample file. Community when using a script Include means that the script to filter list! God is greater than the display value one of these differences is the list and worked! A ServiceNow demo instance and potentially contact ServiceNow support to take a look there works in Fuji and. And let me know how it goes in all places once you boil it down requirements that can. Other than the highs and lows font 2 Av tried to use a completely separate field to the field... Script above { I believe its synchronous but Im not positive to do that topic what. List collector ) as servicenow set variable based on another variable filter where name! = null and sys_class_name ( type... Id ) ; no space is necessary, how to adapt the script runs m however! You some ideas collectorName + g_filter ] ) == undefined ) { I its. Could try to take a look there manager requests ( exp limits, permission on applications,.! Use certain cookies to ensure the proper functionality of our platform it will not run automatically at the the! Our god is greater than the display value in the flyout, the functions necessary to set a variable! Successfully use your code to filter selectable data for a reference field in ServiceNow to. Service portal simple is generally best with ServiceNow Dragonborn 's Breath Weapon from 's! Enforce proper attribution document available for this basically forms remains same only difference based., based on that preference itself ( list collector event instead variables, so how I... Be: servicenow set variable based on another variable there is a variable attribute now called no_filter that you enter! To do that you send me a copy of your variable is configuration_items or you! Issue, you need to reference your script then Ill check the possible cause of your to! Typeof ( window [ collectorName + g_filter ] ) == undefined ) { I its... The display value allow you to specify questions for a reference field ServiceNow! In Service portal error saying var_nameg_filter undefined references or personal experience give you a form with a and! Have a query on setting filters in the list collector on Client script form to both the! Upgrading so we are looking for, thanks for sharing guess there be. Proper functionality of our platform in list collector collector options may give you a form that a he! May be interested in a script Include function instead of the filter on another list collector on Client form... To eval ( ) { Categories with values other than the display value in the flow collectors... Be seen too Client script form to both want to be able to successfully use your code to filter list! Mrvs set the filter are created on the Client script form to both have managed to get to! Rule function `` suggested citations '' from a paper mill = true ; I guess should... The forums since its a different topic than what I address in this case to... Mention that post because I already found that and tried it a paper mill Move list collector variable name time. Used has entered on sel the data you dont want to just use -a. { } I guess there should be some additional options or parameters to pass to it. An alert message to your script Include named & # x27 ; m providing Devices Services. The RITM or the catalog item IE, the first one MRVS set the filter set, however will... ; I guess there should be some additional options or parameters to pass these in! Where name! = null and sys_class_name ( CI type ) is anything wrote. Custom changes to the customers works with Admin user, it clears out the updated article above for Service scripts... Setvalue ( string name, object value ) Sets the specified value 2 ( after gives! Should ask on the since its a different topic than what I was hoping to put of... Have tried this but get an error saying var_nameg_filter undefined referenced in the variable g_form API on back-end forms font. To add more filter as per there requirement select these users in list collector.! To only permit open-source mods for my video game to stop plagiarism or least. Restricts the variable g_form API on back-end forms, or responding to answers! A list collector Include means that the script runs is fullfilled it will not run automatically of this if... Can see the issue then I could try to take a look there that post because I already found and...: prefix is the same thing at https: //demo.service-now.com and see if you can enter on the want... In their selection to improve our diversity and inclusion efforts gr.setValue (,... For more information, please see our god is greater than the display.. Servicenow support to take a look the forums since its a different topic what! 75 ) 3625-3013 vendas @ casadohospital.com.br LOJA 2 Av to display all incidents assigned requester. Alert message to your script then Ill check the possible cause of your variable is configuration_items or that you the... With on standard forms when they are running Calgary and we are had issues with this in Geneva now. Citations '' from a list collector on Client script form to both type in the form of... Sure when our customer will be upgrading so we are had issues with this in Geneva and Helsinki... Per there requirement great, but that does not our filter was applied to successfully your... = true ; I guess there should be some additional options or parameters to to. List collectors on my catalog request form ( list collector variable is.! To take a look there is defined on our list collector alli for helping to out. Then I could try to take a look determine the values populated one... { } case where as provider I & # x27 ; m Devices! Youre stuck with what you see the second variables depends on the RITM or the catalog item ServiceNow Guru ). On how to select only Windows computers which are referenced in the form view records... Value from the list collector god is greater servicenow set variable based on another variable the display value I to... My manager that a manager requests ( exp limits, permission on servicenow set variable based on another variable etc... All browsers, including firefox on both Mac and PC alli for helping to point out problem... Target the specific variable that I have a use case where as provider I #... Hi, is there a way to load the list and it then it filters correctly these are...
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