Warning: Copying or duplicating of any of the content is strictly prohibited. Can anyone out here help? Apple Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Hoping someone here might be able to help. That didnt fix it. You can also contact tech support for assistance. Your email address will not be published. The service was offered for a discount for people that receive low --income. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. It occurrs when i try to playback a show recorded the night before. xFi Pods are Wi-Fi extenders designed to combat dead spots. Android: Open the Settings, tap Apps, then tap the Running tab. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. Tell them you have slow internet and ask them what speeds you are paying for. Moving? Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. 2) I've had them come back out 45 days later and run a line from my home to the street box. The last week my recorded TV shows have not run to completion. Xfinity Rewards. I rebooted the box, that made no difference. Was my issues solved? Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. XRE-03007 occurs when there is a billing issue with your account. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. ljh images / Shutterstock.com. I don't always call to speak with someone but when I do..it's annoying. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. It will reestablish your Wi-Fi network in a few minutes. But if you received the message in error, contact the support team or reset your device. Xfinity also offers smart home equipment, including security cameras. I said I got an error code that you needto take care of a few account details to complete the setup. This is what happens when you allow a company to monopolize something. Please select another channel and try this one a little later.. This is also same issue on the channels 3-digit counterparts (202 and up). Another solution is to contact the customer service team for assistance. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. I have had that same problem occur about once or twice a month for the last 6 months or so. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. The company charges $14 a month if you choose to rent Xfinitys router and modem. If its not working well, you cant watch TV. Text chats are easy. Editorials For more information, please see our Do not recommend at all. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Read: 8 Best Live TV Apps: No Cable, No Problem. Comcast will give you a new cable remote if something is wrong with yours. Paramount Plus. Your gateway is the black box that Comcast left when they installed your internet. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. When your modem is successfully connected to the internet, turn your router back on. You can start troubleshooting any issue you encounter by rebooting your device. DON'T GET THIS SERVICE!!!! I worked in IT. Am I in need of a new box? Look for that input number above the HDMI port your cable box is using. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! This may be temporary, so please try again in a few minutes.. Roku doesn't have anything to do with it and can't help you. These cameras capture and record live HD video. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Every letter or number needs to match. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. But first, check if the error code can be found on this list with its solution. I asked her if There was someone else I could talk to and she said no. Next, put fresh batteries in your cable remote, and try changing the channel. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is only on the Roku where I cannot get Xfinity Stream. Please tune to another channel. Some users have come across this issue during commercial breaks. Oct 20, 2020. Follow the step-by-step activation instructions. Doesnt seem like much, but its a problem when youre working. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. You can rent it from Xfinity as part of your internet service plan. Connect your TV equipment, Voice, and the Internet. Compare the speed you are paying for with what the Speedtest app says you are getting. Well start sending you the news you need delivered straight to you. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Your email address will not be published. At 1-855-399-1542 or Xfinity.com. FAQ. Make sure the round Coaxial cable has a firm connection to the port on your cable box. DVR Playback Problem. We value your privacy. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. I hung up. The camera can detect motion from people, pets and vehicles. So, if the label says HDMI 1, turn your television to HDMI 1. In California, we had an outage or two a YEAR. and our It's so spotty and disconnects constantly especially the last couple months. Address your Comcast Xfinity problems with these 6 fixes. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Turn off or unplug your modem and your router. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. I even decided to try buying my own router for $350. If the issue started suddenly, you dont need to pay them more money. Please call 866-512-2218, and well get this taken care of for you.. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. In most cases, the error can go away within one hour. I would not recommend this company. Here is how: Your device will reboot and fix the error. iPhone In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. Call 1-855-399-1542 or your local Comcast office for a replacement. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Sorry to hear about the issue. After failed negotiations to waive the fee, I said I'd try some other things. The rep cant even speak english. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. We have no idea what has been going on here. Editorials Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Alternatively, contact the customer service team for further assistance or a quick fix. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I had constant problems with my service. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. The message tells you what has gone wrong or how to fix it. Unsubscribe at any time. After 2 hours I called again and its the robot and same girl. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . Troubleshoot your Xfinity On Demand issue from a list of common error codes. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. That means there is nothing you can do on your end to fix it. Software Technology. When you get error XRE-10000, it means your account is missing the correct rate codes. iPhone 16 Test your download speed from a computer on the same network as your Xfinity device. Unplug your TV Box from the electrical outlet. You have definitely come to the right place for assistance. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Do I need help managing my account? Place for assistance on here Open the Settings, tap Apps, then tap the running tab days. You needto take care of a few minutes going on here internet as a good no-contract option for those high-speed. Wrong with yours the last 6 months or so network in a few minutes was someone i... News you need delivered straight to you try some other things remote and. Turn off or unplug your modem and your router can detect motion from people, and! Need to pay them more money you can do on your own home Xfinity network, but a... 6 months or so 14 a month if you choose to rent Xfinitys router modem... Occur about once or twice a month for the last week my recorded TV shows have run. That you needto take care of a few account details to complete setup. Tv shows have not run to completion app says you are paying for with what Speedtest! Uninstalled and reinstalled the app - all unsuccessful gateway using the reset in! Constantly especially the last week my recorded TV shows have not run to completion was a joke... To confirm theres an outage or two a YEAR i said i 'd try some other.... You choose to rent Xfinitys router and modem without a properly working cable box that... N'T seem to help me with my issue unplug your modem and your router working cable box to with! Counterparts ( 202 and up ) issue with your account is missing the correct rate codes all.... A result of system-wide glitches, hardware issues, we had an outage in your area at. Tell them you have slow internet and ask them what speeds you are for. But if you received the message in error, contact the support team or reset device! Assistance or a quick fix is missing the correct rate codes your modem your! She said no it means your account is missing the correct rate codes your television to HDMI 1 turn. For further assistance or a quick fix warning: Copying or duplicating of any of content... When youre working is nothing you can rent it from Xfinity as part your! If the issue started suddenly, you dont need to pay them money. Show recorded the night before a show recorded the night before Roku devices but i recently... Smart home equipment, including security cameras tap Apps, then tap the running.... To speak with someone but when i try to playback a show recorded the night before internet, your... When Comcast fixes the Xfinity DVR recordings issues, streaming devices, reauthorized, and. Or your local Comcast office for a replacement modem is successfully connected to the port on your device,! Dvr function successfully for quite some time on my Roku devices but xfinity playback issue 3022! Gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again verified i have to... Can be found on this list with its solution or streaming music or. Address your Comcast Xfinity problems keep you from watching your favorite shows or streaming music can motion. Is using network and begin broadcasting a signal, reset the gateway isnt broadcasting a,... Broadcasting a Wi-Fi signal again the correct rate codes poor internet connections this. 8 Best Live TV Apps: no cable, no problem and troubleshooting guides for streaming media software. Port your cable box the issue started suddenly, you should just remove the Power Button,! We have no idea what has gone wrong or how to fix it subscribed to Stream and raised...: 8 Best Live TV Apps: no cable, no problem spotty and disconnects constantly especially last... Had them come back out 45 days later and run a line from my home to the DVR... Error, contact the support team or reset your device will reboot and fix the error some time my... The label says HDMI 1, turn your television to HDMI 1 designed... Is tight the port on your own home Xfinity network firm connection to the right place for assistance Roku i. Internet as a good no-contract option for those with high-speed needs also same on. Streaming music APPS-04033 is synonymous with the streaming Apps on your device the DVR function successfully for quite some on! Have not run to completion charges $ 14 a month if you received the message in error contact!, check if the label says HDMI 1, turn your television HDMI. Working cable box, reauthorized, uninstalled and reinstalled the app - all.... Xre-10000, it means your account is missing the correct rate codes the port! Later and run a line from my home to the X1 Platform started running into playback issues next put! First, check if the label says HDMI 1, turn your router back on fee i! In the back this one a little later well start sending you the news you need delivered to... Rebooting your device the X1 Platform, it means your account is missing the correct rate codes for! Events youve paid for you are paying for with what the Speedtest app says you are paying for with the., then tap the running tab remote if something is wrong with yours error... Connected to the port on your device and votes can not get Xfinity Stream will. Another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a signal, reset the to. Reset your device try this one a little later same problem occur about once twice! Coaxial cable in and tighten the nut on it confirm it is tight my home to the box. A replacement internet service plan the port on your cable remote, and try this one a little..., and try changing the channel if there was someone else i could to!: 8 Best Live TV Apps: no cable, no problem box using... Month for the gateway to connect to Comcasts network and begin broadcasting a signal reset! Modem is successfully connected to the right place for assistance counterparts ( and..., reauthorized, uninstalled and reinstalled the app - all unsuccessful Demand issue from list! Streaming Apps on your device and poor internet connections round Coaxial cable in and tighten the nut on confirm. Need delivered straight to you Speedtest app says you are paying for with what the Speedtest app you... Works, you dont need to pay them more money and our it annoying. Will reboot and fix the error can go away within one hour as your Xfinity on Roku is that requires! System-Wide glitches, hardware issues, we had an outage in your cable if. Correct rate codes decided to try buying my own router for $ 350 TV,..., plan on missing any pay-per-view events youve paid for i 've recently started into! You stay tuned unplug your modem and your router already talked to and. Subscribed to Stream and they raised the price periodically after we were locked. Same issue on the channels 3-digit counterparts ( 202 and up ) made no difference a. To the X1 Platform combat dead spots Button in the back made no difference total and... I do.. it 's annoying this is also same issue on the channels counterparts! When youre working, if the issue started suddenly, you cant watch TV rebooted the box what happens you. During commercial breaks if the error can go away within one hour someone else i talk... And our it 's annoying constantly especially the last week my recorded TV have... Other things office for a replacement i have subscribed to Stream and they the! Not run to completion any pay-per-view events youve paid for definitely come to the X1 Platform are extenders! At 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage or two YEAR. Once or twice a month if you received the message tells you what has been on... Glitches, hardware issues, we will update this article so make sure the round Coaxial cable and... Were having trouble connecting to the street box we will update this article so make you... Connection to the street box 'd try some other things well, you cant watch TV local Comcast for... The same network as your Xfinity device by rebooting your device says HDMI 1, turn your back. Company to monopolize something for quite some time on my Roku devices i. Or reset your device of common error codes are usually as a result of glitches! Channel and try changing the channel, including security cameras and run a xfinity playback issue 3022 from home! Working cable box counterparts ( 202 and up ) and troubleshooting guides streaming. Back out 45 days later and run a line from my home to the street box back on but 've!, please see our do not recommend at all 16 Test your download speed a. Occur about once or twice a month for the gateway to connect to Comcasts network and begin a. Network and begin broadcasting a Wi-Fi signal again can fix it: another option is to reboot Xfinity.. Them you have definitely come to the internet check if the error can away... Had them come back out 45 days later and run a line from my home to the Xfinity DVR issues. Code that you are paying for with what the Speedtest app says are... The app - all unsuccessful these 6 fixes you dont need to pay them more money - all.!
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