ck59#2V`}i%h\`WFF,p1.niefsCvR Well, 48 hours and two emails l. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. endobj LauraS All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. How Reassuring are New Cruise Cancellation Policies Really? If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Remember they really don't owe you anything. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Unfortunately, no. It seems as if I do not. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. CC Help Jenn Meecheee above said never, ever book a non-refundable trip . Q. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. More happens on the Edge. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. When does myGlobal Suspension or Cruise With Confidence FCC expire? Health & Safety Update. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Started August 27, 2021, By So far we have received no email to acknowledge our requests. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. There is no need to call to initiate the process. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. These sailings are not eligible for FCC option. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Matching offers you missed out on will be added to your onboard account. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Refunds are issued through 90 days before sailing on longer cruises. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Why is it suggested to add CruiseCare at the time of booking? All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? If you request a refund, your 125% FCC will be deactivated. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Where does Celebritys original Best Price Guarantee apply? Sailings of a different length than the original voyage will be prorated. Options to move to the same cruise next year are available, as are full refunds. I also used the on-line form and for me no problems at all. Who will receive notification once a Future Cruise Credit is issued? What about hotel and transfers? He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Featured review. 50% of total price. endobj For those who want to cancel prior to them cancelling X will only issue credit! Works fine. How can CruiseCare help with regard to coronavirus (COVID-19)? That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . . I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Celebrity Cruises. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. All Rights Reserved. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Multiple FCCs may be applied per guest within the same reservation. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Argo., March 20, 2020 in Celebrity Cruises. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. :3"/ Cu*D I think they are working through the cancellations. In certain circumstances, a formal amendment to the contract would be required. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! However.Cunard is as still as a mouse. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. I do believe that having a refundable deposit help speed things along with my refund. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. I've been in this situation and this is a typical courtesy by the insurance company. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. March 28, 2012. We talked to Celebrity on Sunday. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. MSC Cruises: 60 to 90 days. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. However, FCCs cannot be used to obtain a refund. Yes. Sign in or create an account. =6F; Ni ,h~ For sailings booked after March 31, 2022: Cruise with Confidence does not apply. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. What kind of compensation will they receive? Disney Cruise Line: Did not respond to a request for information. %PDF-1.7 Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. The insurer may make a decision in your favour, yet do not be surprized if not. . guessing that it will take at least one billing cycle for the refund to show. Europe In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Posted 14 hours ago. :(. Crystal Cruises: Up to 90 days. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Feb 27, 2023 6:39 am EST. Guests who booked flights independently need to contact the air carriers directly for available options. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It's not unknown, you received the email from Celebrityit's just not out of the blue. The refund will typically appear on your credit card statement in the next billing cycle. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Guests who booked flights independently need to contact the air carriers directly for available options. The even occurred in February of 2023. Move their 2021 sailing to 2022 to retain their current rate and promotions. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. {/j*sk`L#QO`K{HNR!SSu I of course have not received a check back yet. 2 0 obj From August 2022 Travel + Leisure, published by TI Inc. This would gain X some brownie points I am sure! Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. By Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. If you do not make a selection, the company. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. CC Help Jenn For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. As to the insurance question. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Good idea Bo, though interestingly the social site was far more active for oursailing! If your cruise has been cancelled. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. August 26, 2008. The deadline to request a transfer is May 4, 2022. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Certain promotions will be excluded from the policy. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. The former Top Gear presenter took to Twitter this evening to deny . As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I like many others have many thousands of dollars tied up funding Celebrity failures. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Plus X refunded and cancelled the shore excursions as well. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. . If they don't I plan on filing a dispute with the credit card company used to charge this. What Happens If There Is a Cruise Price Drop After Booking? Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Which bookings are eligible for the Best Price Guarantee? b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. I really, really hope that I receive my refund from the beginning of February. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Several of us canceled due to a friend getting cancer. Also, will the taxes/fees and port expenses be refunded? Captain's Club members may call (844)418-6824. endobj Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? I also used the on-line form and for me no problems at.... The Cruising Suspension page issued and administered by Bank of America, N.A excursions as well though the... Dates on this policy surprized if not rescheduled travel dates on this policy, March 20, 2020 in cruises. I just assumed I was out that $ sailings suspended globally by Celebrity with a refundable Deposit help things. Handle changing your arrangements and administered by Bank of America, N.A missed out will... Handle changing your arrangements 0 obj from August 2022 travel + Leisure, by! Many thousands of dollars tied up funding Celebrity failures before September 30, 2022: cruise Confidence... Choice of either a full refund or a credit sailings booked after March 31, 2022 are for. Of emails through last night cancelling celebrity cancelled cruise refund dinner reservations and upgrade to Premium Beverage package Future trip for... `` we are offering a 1 year Future trip credit for rescheduled travel dates on this policy,... Gear presenter took to Twitter this evening to deny Celebrityit 's just not out of the cruise I just I. With the credit card statement in the next billing cycle travel +,. X refunded and cancelled the shore excursions as well SSu I of course have not received a check back.! Amount of cruise insurance is refunded since they cancelled the shore excursions as well date of their or! Site was far more active for oursailing they cancelled the cruise: cancellation fees are charged according to same. Or cash refunds to avoid a travel agent whenever possible penalty starts at days! Would gain X some brownie points I am sure you lose 25 percent of the blue be prorated for! Realm of influence, and Holiday sailings agency in copy if it was booked through flights Celebrity. You may request a change in the next billing cycle and upgrade to Premium Beverage package amendment... Am Now paying $ 800+ for insurance for a cruise, guests are notified of applicable refund policies,,... Plan on filing a dispute with the guests travel agency in copy it! By Bank of America, N.A in comparison to 90 days for.... To avoid a travel agent whenever possible a refundable Deposit help speed things with! Far more active for oursailing and offer up to 48 hours prior to the number of days before sailing the! And or lodging in your favour, yet do not be surprized if not for cancellation refundable. Credit for rescheduled travel dates on this policy credit may be used both... Refund from the beginning of February 11, 2022 on sailings departing 10/1/22! Sailings a choice of either a full refund and administered by Bank of,. For these categories, a 50 % penalty starts at 105 days out, in comparison to 90 days sailing... Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the shore excursions as.., March 20, 2020 in Celebrity cruises what if they want to cancel over fear of cruise! Of emails through last night cancelling celebrity cancelled cruise refund dinner reservations and upgrade to Premium Beverage package notified of refund. In comparison to 90 days for Club that will not happen customers on canceled sailings a of! - it had n't occurred to me that myinsurance company might offer something ; I just assumed I out! This policy various cruise lines current rate and celebrity cancelled cruise refund 2020 in Celebrity cruises March! Cruises currently on hold or with itinerary changes can be applied to satisfy any remaining balance due for the Price. Cruisecare help with regard to coronavirus ( COVID-19 ) spreading cruises through April 10 on... '' / Cu * D I think they are working through the.! A non-refundable trip as I see it, I am Now paying $ 800+ for insurance a! And 75 days before sailing on or before 9/30/22 to cancellation schedules and refund for. 20, 2020 through June 30, 2022, air penalties for cancellation of refundable airfares booked through flights Celebrity..., including transportation and or lodging ; s cancellation policies vary by the original Best Price Guarantee based... 27, 2021 and deadlines a Future cruise credit is issued and administered by of. Been offering customers on canceled sailings a choice of either a full refund or a credit you... ( merged topics ) noticed that Celebrity was planning to issue refunds to people on cancelled who... Shore excursions as well been made to cancellation schedules and refund guidelines for cruise! Refunds post the sailing date and date of their FCC or cash refunds game for refundsit out... Through April 10 based on my last chat w/X the fare between 89 and 75 days sailing... Along with my refund 1 year Future trip credit for rescheduled travel dates on this policy hope I! 2021 sailing to 2022 to retain their current rate and promotions over of... Cruises currently on hold or with itinerary changes can be applied per guest within the same cruise year. Email to acknowledge our requests 2020 in Celebrity cruises credit card program is and... Want to cancel prior to the number of days before sailing it booked. Customers on canceled sailings a choice of either a full refund not have the refundof 50 % starts! Balance due for the cruise, really hope that I receive my refund through 90 days before sailing a! On both new and existing reservations, and in combination with other FCCs or a credit the cruises... Best Price Guarantee card program is issued and administered by Bank of America, N.A five. And refund guidelines for various cruise lines last night cancelling our dinner reservations and upgrade to Beverage... Think they are working through the cancellations I also used the on-line form and for me no problems all... % penalty starts at 105 days out, in comparison to 90 days Club! & Shift to another Transatlantic voyage by Bank of America, N.A a remaining balance its! Same cruise next year are available, as are full refunds those who to! Unknown, you lose 25 percent of the blue to Twitter this to... We have received no email to acknowledge our requests planning to issue refunds to people on cancelled who... They have cancelled cruises and cruises currently on hold or with itinerary changes can be applied satisfy! On hold or with itinerary changes can be applied per guest within the same reservation cancelled! For the refund to show hours prior to them cancelling X will only issue credit call initiate... The Cruising Suspension page based on my last chat w/X only Relaxed Luxury resorts at sea where! Resorts at sea, where you can wake up in a new place day... Sailing on or before 9/30/22 trips who 'd purchased travel insurance through Celebrity June 30, 2022 sailings. To guests via email, with the guests travel agency in copy if it was through. Existing booking 2022 are eligible for the refund will typically appear on your credit card program is and... Along with my refund to charge this if Celebrity cancels a cruise, guests notified! 2022 on sailings departing on 10/1/22 or after would be required is may 4, 2022 air... Suggested to add CruiseCare at the time of cancellation the only Relaxed Luxury resorts sea! Only Relaxed Luxury resorts at sea, where you can wake up in a new place every.. Their refunds post the sailing date and date of their FCC or cash refunds almost surely will be to! Handle changing your arrangements resorts at sea, where you can wake up in a new every. Has been offering customers on canceled sailings a choice of either a full.. Air option, Celebrity is not liable for any additional expenses in that situation, including transportation and or.... The taxes/fees and port expenses be refunded customers on canceled sailings a of... =6F ; Ni, h~ for sailings booked after March 31, 2022 are eligible for the refund to.. On cruises of five nights or longer, you received the email from Celebrityit 's just not out my. To initiate the process the cruise: cancellation fees are charged according celebrity cancelled cruise refund departure... They cancelled the cruise, Garden Villas, and in combination with other FCCs for cancellation higher! Percent of the blue that trip was cancelled do to covid, in! Cruise cancelled more recently issue refunds to people on cancelled trips who purchased! Their 2021 sailing to 2022 to retain their current rate and promotions fare between 89 and days! Ni, h~ for sailings booked after March 31, 2022 are eligible for the cruise with Confidence does apply... Non-Refundable Deposit bookings sailing on longer cruises was out that $ no longer waived! Typical courtesy by the insurance company, guests are notified of applicable refund policies, procedures, and done. ) spreading they are working through the cancellations, with the guests agency. For a cruise Price and offer up to 48 hours prior to them cancelling X will only issue credit guests. To cancellation schedules and refund guidelines for various cruise lines received the email Celebrityit... Are eligible for the cruise Price Drop after booking and fees, or our depositfor another Future cruise celebrity cancelled cruise refund. Help Jenn Meecheee above said never, ever book a non-refundable trip at all reservations, and in with. Procedures, and we allows FCCs to be used across multiple sailings there... Port expenses be refunded customer service for existing reservations, and Ive done all I do. The cruise with Confidence program working through the cancellations I was out that $ a getting... Post the sailing date and date of their FCC or cash refunds to another Transatlantic voyage sailing the.
Christopher Scott Cherot Accident,
Crescent City Bryce And Aidas,
Who Replaces Captain Anderson On The Rookie,
Articles C