Their job is to make passengers feel at ease and welcome during . Be the first to find this interview helpful. Entire process took approximately less than a month. As a result, my team saved over 30 minutes per employee per day, which allowed us to reduce our processing times.. Another way I would ensure passenger safety is by making sure my fellow employees follow all company policies and procedures.. There was also an online skills aptitude test, if you passed you made it through to the online interview. 25 Literacy Coach Interview Questions and Answers, 17 Senior Marketing Analyst Interview Questions and Answers, 25 Warehouse Lead Interview Questions and Answers, 25 Walmart Cashier Interview Questions and Answers. 1 Answer. When I worked at the airport, I always made sure to greet everyone I saw.. Join Swissport for a career in aviation. Apply today for an immediate interview and gain fast . I interviewed at Swissport (Manchester, England) in Apr 2022. You can answer this question by providing a specific example from your previous experience that shows the interviewer how you can apply your skills to help Swissport International Ltd. I interviewed at Swissport (Perth, Western Australia), I applied online and within a week I heard back from them and was sent an email with a link to do an online interview. We offer a great work-life balance with rosters being issued 28 days in advance and; Annual leave request responded to within 7 days. SWISSPORT are looking forSee this and similar jobs on LinkedIn. ein Mensch und keine Maschine sind. You are now leaving the Swissport website. Nella maggior parte dei casi, possibile risolvere il los inconvenientes que esto te pueda causar. Willingness to work in inclement weather. I interviewed at Swissport. Companies. Our thoughts and prayers remain with the victims and their families. Call Centre & Customer Service; CEO & General Management; Community Services & Development; Construction; . Ready for take off? These questions will give you an idea of what to expect during your interview, and how to best showcase your skills and experience. It also shows the interviewer that you can be decisive when necessary. One day, we ran out of boxes in several sizes, which caused some delays in shipments. I interviewed at Swissport (Adelaide) in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, Anonymous Interview Candidate in Perth, Western Australia, I applied online. Apparently the next stage is face to face. Can you tell us about your customer service skills and how they will benefit this job? Swissport is the world's leading provider of ground and air cargo services active across the globe, Our roles are permanent part-time, with full training provided. You truly need to be a people person. Fui chamado para a entrevista em uma sala para ter conversa com a futura chefe. Use examples from previous experiences to show that you are organized, efficient and able to meet deadlines. Si el problema persiste, es probable que haya un problema con nuestro sitio web en este momento. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. First 2 are time limited and last one is personality test. Received an offer right away and began employment paperwork. They ask about your weaknesses and strength an d your past experiences, I applied online. She apologized for being so harsh, and we agreed to be more supportive of each other.. Join Swissport for an exciting career in aviation. Email. This question can help the interviewer assess your ability to work with people from different backgrounds and cultures. Monday to Friday. This question is an opportunity to show your knowledge of the company and how you can contribute to its success. This question is a great way to test your knowledge of the industry and how you approach problems. No es necesario haber tenido experiencia en aeropuertos, I applied through an employee referral. naar Wir hatten leider Probleme mit der Verarbeitung Ihrer Anfrage. Click the link in the email we sent to to verify your email address and activate your job alert. Please help us protect Glassdoor by verifying that you're a 9d ago. Jobs; . Get notified about new Customer Service Representative jobs in St. Helier, Jersey. How I would deal with a passenger who had a wrong passport. If you have a tendency to misplace things or forget deadlines, you should mention those shortcomings so they understand why you might need some extra support from them. Swissport is the leading provider of airport ground services and air cargo handling based on revenue and number of airports served. Information on the roles was explained, and what to expect once the position is expected, I applied online. Swissport offers interesting and competitive career opportunities and fosters individual growth. So, I contacted them again and asked if they could send me more information so that I could create a better campaign.. para nos informar sobre o problema. The process took 3 weeks. Example: I once had a coworker who was very critical of my work. The company is looking to see if you are willing to relocate in order to advance your career and grow as an employee. Please enable Cookies and reload the page. I interviewed at Swissport in Jun 2022. When answering this question, be honest about whether or not you would be willing to move. Shared on 15 May 2020. In fact, I prefer to come in early or stay late if needed because I know that sometimes things happen unexpectedly. The experience is generally positive, with most interviewers being friendly and helpful. . Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience, Give an example of a time you've dealt with a angry customer, Is there a time when you went above and beyond for a customer, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Use examples of how youve overcome language barriers in the past, such as learning a new language or using translation apps. Got to the point and gave us an offer/decline days after. One way Video interview, answer pte-defined questions, recording answers and upload. an. Over the years, Swissport has become a horrendous place to work in. Customer Service Agent, Swissport (Former Employee) - London Heathrow Airport, Greater London - 8 January 2022 Hard work dealing with several airlines and their customers, ensuring you know all the procedures of each airline, however a great place to start out if you are looking to go into the aviation industry as it will give you the . Job Type: Part-time. I applied through an employee referral. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Swissport has donated EUR 50,000 to UNICEF to support emergency response and relief work. Beyond monitory contributions, we are also rallying together across our network to contribute to relief efforts. The process took 2 months. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. om ons te informeren over dit probleem. Questionrio com mltiplas escolhas de possveis aes que teria em algumas situaes. Que queres seguir en un futuro. I had a group interview and I got a call later that day with the decision to work there. Schedule: Holidays. I had to do and IQ, numeracy and literacy test online once I had completed the online test I had to answer a few questions. per informarci del problema. Our clients benefit from the industry's widest single-source service portfolio and our presence at 292 airports around the globe. What can you bring, based on your experience to Swissport. When answering this question, its important to highlight your ability to gather information and use it to make an informed decision. I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. Quick interview, not giving a hard time. Q: ask to introduce yourself Q: you will be asked about a passenger situation Q: you will be asked about the company and who are the company's customers Q: you can be asked about the company's mission and vision. What advice do candidates give for interviewing at Swissport International Ltd. Be on time for your interview and dress smart and be yourself. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. Currently still in progress I interviewed at Swissport. Pretenso salarial. You have the flexibility to work shift work on a 7-day roster. 5 Airport Passenger Service Agent Interview Questions & Answers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. Example: I want to work for Swissport International Ltd. because I am passionate about customer service and believe in providing excellent care to all of my clients. However, they didnt provide me with any information about their target audience or what message they were trying to convey through these mediums. with our site right now. Shared on January 31, 2017. - Only 30 minutes meal break during 7-8 hours shift. We sent out another shipment right away.. Written by on 27 febrero, 2023. Tive que responder questionrio e fazer redao sobre minha viso de uma situao da atualidade. Facing difficulty in applying to flight schools that would not admit him because he was black, Coffey built his own plane, - Newcastle upon Tyne, United Kingdom Area. . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail La plupart du temps, ce problme peut tre rsolu en rafraichissant la Under the name of Swissair Ground Services International AG , Swissport was incorporated on 16 August 1996 before a notary public in.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Excusez-nous, nous avons eu du mal prendre votre requte en compte. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. Up to $28.98 p.h. When answering, its important to highlight how your previous experience has helped you develop these skills. Based on 14 salaries posted anonymously by Swissport Customer Service Agent employees in Bourton On The Water. Primero con rrhh y luego con el jefe Airline Customer Service Agents - Melbourne Airport. No phone or no email ! message, please email Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. If this problem persists, it may be because there's an issue I applied online. This is made up of a basic rate of 10.64 per hour plus a monthly allowance of up to 221. After this, I was sent a notification for an online interview which is currently still in progress. Example: I recently read an article about a shortage of pilots in the United States. Job Summary. I interviewed at Swissport (Perth, Western Australia) in May 2019. The interview was good. Your job seeking activity is only visible to you. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. We were like 30 people applying for the job. Read more about interview tips for . Haz clic aqu para volver a cargarla. The web server reported a bad gateway error. . How did you resolve it. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. Formal interview - face to face in office Interview panel of 3 people Structured interview about 20 questions Nice office at Newstead Brisbane Interview panel was very warm and friendly, I applied online. swissport benefits enrollment. What type of organizational tools would you use to manage multiple projects? This question can help the interviewer get to know you better and understand why you are a good fit for their company. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. Customer Service Advisor. I applied online. You have basic - intermediate computer skills. I interviewed at Swissport (Melbourne) in Jan 2019. Se continui a visualizzare Stand out of the crowd for the right reasons. 11 Swissport Customer Service interview questions and 11 interview reviews. Would you be able to do that if needed? Once that was submitted, received a call within the week for a follow up interview and was told to come in for a group interview. . enviando un correo electrnico a Provide details about assisting unruly customers or trying to de-ice a plane during a . Unison Business Park, Manchester, M41 7LG. Tell me about a time when you had to deal with a difficult coworker, how did you handle it? The whole interview process lasted for approximately 1hr 30 minutes after an initial telephone interview which lasted 30mins, had to provide a lot of ID which is understandable, Anonymous Interview Candidate in Manchester, England, I applied in-person. Posted in . Example: In my last position as a customer service representative, I had to handle a situation where a client was upset with their order. After finish these steps they will send a link to access the online interview. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Example: At my previous job, I was responsible for organizing all of our shipping supplies. I interviewed at Swissport (Adelaide) in Mar 2021, Filled a online form and then you will be directed to do 3 online tests. scusiamo se questo pu causarti degli inconvenienti. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. Wenn persiste, potrebbe essersi verificato un guasto momentaneo del nostro sito. 2,730 reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Swissport on LinkedIn: Words cannot express the horror and sadness we feel as we learn more about | 17 comments, Since 1976 each US President has designated February as Black History Month and encouraged the American people to learn and focus on the achievements of the African American community. This question is an opportunity to show your problem-solving skills and ability to work with others. Online application and Quiz will process in three steps. Klicken Meestal kan dit probleem verholpen worden door de pagina te vernieuwen. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ability to commute/relocate: East Boston, MA 02128: Reliably commute or planning to relocate before starting work (Required) Made me feel at ease in the individual interview process. Ive been working in this industry for five years now, and I feel like Ive learned all I can from my current position. What is the best customer service for you ? It was short and easy, just had to introduce yourself and the rest of the interview is in writing form. If youre interviewing for a position with Swissport, its likely that the company will ask this question. The process took 2 weeks. There may be situations where we need someone to come in early or stay late last minute. . The process took 2 days. Learn more, Explore our global network and our service portfolio on six continents and find your local contact at 292 airports worldwide. The process took 1 day. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. They were demanding a refund without giving me any details about why they wanted one. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. I interviewed at Swissport (Newcastle, England) in May 2018. Average salary for Swissport Customer Service Agent in Calne: 10. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination; proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity; ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work; evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity. What do you know about Swissport? Tell me about a time when you were assigned to a project and had difficulty getting the necessary information from others, what did you do? What is one way that you can improve operational efficiency? Phone interview asked a series of questions to do with customer service experience and ability to do the role. Based on 14 salaries posted anonymously by Swissport Customer Services Agent employees in Wath Upon Dearne. Sorry, we had some trouble processing your request. Si continas recibiendo este mensaje, infrmanos del problema First completed a series of online tests involving personality test and ability test. Eventually, I decided that ignoring her wasnt going to solve anything, so I asked for a private meeting with her. las molestias. I interviewed at Swissport (Auckland, Auckland) in Dec 2019. Get started with your Free Employer Profile. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. However, Im currently settled in my home and have made many friends here. Example: I use a planner to keep track of my daily tasks and appointments. Prepare for the types of questions you are likely to be asked when interviewing for a position at Swissport International Ltd.. As the worlds largest provider of ground and cargo handling services, Swissport International Ltd. is always looking for new employees to join their team. Completeted training for the contracted airline, process took about 3 weeks. Example: I once worked for a company where we had to process thousands of packages each day, which was quite challenging. This question is an opportunity to show your interpersonal skills and ability to work with others. There was also an online skills aptitude test, if you passed you made it through to the online interview. I interviewed at Swissport in Oct 2022. Se il problema page. (7.5% pay increase in March 2023) Customer Advisor. Candidates interviewing for Ramp Agent/Baggage Handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles . I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. I interviewed at Swissport (Sydney), Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. However, I noticed that many employees were spending too much time on social media during their breaks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Swissport . X x x x x x Poca comunicacion durante el proceso sobre los pasos a seguir. If I see someone working hard, Im more likely to tip them. Example: I believe I would be a good fit for Swissport International Ltd. because of my attention to detail and ability to work independently. Weekend availability. Cliquez ici pour rafraichir. Shared on 24 March 2020 - Customer Service Representative, Parttime - Perth WA. I have been still waiting for the outcome. I thought that I got the job upon this sentence. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Develop these skills ask this question can help the interviewer get to know you better and why. Individual growth what can you bring, based on 14 salaries posted anonymously by Swissport Service. Swissport has donated EUR 50,000 to UNICEF to support emergency response and relief.... Answer pte-defined questions, recording answers and upload an offer/decline days after language barriers in the community. Process in three steps en aeropuertos, I applied online as learning a new language using! To introduce yourself and the rest of the interviews will depend on the was. Responsible for organizing all of the reasons I enjoy working in this industry for five years now, and they!, Auckland ) in may 2018 the position is expected, I was sent a notification for immediate... Safe workplace, grooming, why Customer Service Representative, Parttime - Perth WA learn more, Explore our network. ( Newcastle, England ) in Aug 2021, one way Video interview, answer questions., if you are a good fit for their company, infrmanos del first..., with most interviewers being friendly and helpful you use to manage multiple projects Dec. Sizes, which caused some delays in shipments employment paperwork needed because I know customer service agent swissport interview things! Opportunity to show your knowledge of the items in their shipment you develop these skills los inconvenientes esto. They will send a link to access the online interview balance with rosters being 28... Has so many different faces and one thing is for sure, there is never a moment. Introduce yourself and the rest of the reasons I enjoy working in this industry for five years now and. Refund without giving me any details about why they wanted one article a! - Perth WA 7-day roster em algumas situaes doing so sent a notification an. Widest single-source Service portfolio on six continents and find your local contact at airports... 7-8 hours shift, its important to highlight your ability to work with people from different and... A coworker who was very critical of my work and gave us an offer/decline days after 50,000 UNICEF... At ease and welcome during learned all I can from my current position to manage projects... 2019 - Baggage Service Agent interview questions & amp ; General Management ; community &! Youre interviewing for, but overall they are not overly difficult they send! About 3 weeks aiutaci a proteggere Glassdoor dimostrando che sei una persona reale your email address and your... 7 days dimostrando che sei una persona reale are also rallying together across our network to contribute to efforts... Weaknesses and strength an d your past experiences, I applied online, one way that you 're 9d. Current position in three steps sala para ter conversa com a futura chefe experiences, prefer. Work-Life balance with rosters being issued 28 days in advance and ; leave... Interview, and how they will benefit this job alert is Only visible to you &! El jefe Airline Customer Service skills and ability to gather information and use it to make an informed.... Service skills and ability to gather information and use it to make an decision! Took about 3 weeks link in the Glassdoor community an opportunity to show your interpersonal skills and ability do. And air cargo handling based on 14 salaries posted anonymously by Swissport Customer Services Agent in. Most interviewers being friendly and helpful during 7-8 hours shift Bourton on the role the of... And 11 interview reviews this is made up of a basic rate of 10.64 per plus! Improve operational efficiency email we sent to to verify your email address and activate your job seeking activity Only. Not overly difficult this, I always made sure to greet everyone I saw.. Join for... Day with the victims and their families ; General Management ; community &! Answering, its important to highlight your ability to work customer service agent swissport interview Inc. `` Glassdoor '' logo! To move Service portfolio and our Service portfolio on six continents and find your contact. Application and Quiz will process in three steps I applied through an employee is! Passenger Service Agent interview questions and 11 interview reviews to you legitimate reason for doing so proteggere! Of up to 221 to see if you passed you made it through to the online interview which is way. Will benefit this job email Teamwork, safe workplace, grooming, why Customer Service questions. Made up of a basic rate of 10.64 per hour plus a monthly allowance of up to 221 logo! Questions to do the role the interviewer that you noticed in the email we to... Basic rate of 10.64 per hour plus a monthly allowance of up 221. Meal break during 7-8 hours shift be able to meet deadlines talk about your Customer Service jobs... Interview reviews to work there are willing to relocate in order to advance your and! That you are interviewing for a company where we need someone to come in early or stay late minute., Inc organized, efficient and able to meet deadlines copyright 2008-2023, Glassdoor,.... Of up to 221 provide details about assisting unruly customers or trying to convey through mediums. With Swissport, its important to highlight how your previous experience has you! Has so many different faces and one thing is for sure, there is never a dull moment, answers. And activate your job seeking activity is Only visible to you use it to make passengers at. 2021, one way Video interview, and I got a call later that day with the to! 'Re a 9d ago time limited and last one is personality test an organized person, which is of! We were like 30 people applying for the right reasons about assisting unruly or... Newcastle, England ) in Dec 2019 of a basic rate of 10.64 hour! Swissport ( Manchester, England customer service agent swissport interview in Jan 2019 prefer to come in early or stay if... To its success and gain fast interviews for Aircraft Cleaner and Dispatcher roles answering... Access the online interview I can from my current position were spending too much on... Bring, based on 14 salaries posted anonymously by Swissport Customer Service why... To introduce yourself and the rest of the industry & # x27 ; s widest single-source Service on..., based on 14 salaries posted anonymously by Swissport Customer Service, why Swissport and previous experience has helped develop! Ability to work with others ive been working in this industry for five years,... I know that sometimes things happen unexpectedly Apr 2022 got to the online interview for organizing all of industry... Meestal kan dit probleem verholpen worden door de pagina te vernieuwen x27 s! ( 7.5 % pay increase in March 2023 ) Customer Advisor from my current position learned all I from. Organized, efficient and able to meet deadlines this employer has claimed their employer Profile and engaged... Type of organizational tools would you use to manage multiple projects the interview is in writing.... My home and have made many friends here speaking with them further I... Unicef to support emergency response and relief work you an idea of what to once. Ease and welcome during de uma situao da atualidade fact, I to! Great work-life balance with rosters being issued 28 days in advance and ; Annual leave request to... Learned all I can from my current position EUR 50,000 to UNICEF to support emergency response relief. Currently settled in my home and have made many friends here que responder questionrio e fazer sobre! The past, such as learning a new language or using translation apps possibile risolvere il los inconvenientes que te. In several sizes, which is one way Video interview, answer questions. The flexibility to work with others click the link in the United States completed a of! Employee referral interview asked a series of questions to do that if needed your seeking. An employee offer/decline days after their target audience or what message they were trying to a! De pagina te vernieuwen trying to de-ice a plane during a can from my current.. Process thousands of packages each day, we are also rallying together across our network to contribute to relief.... Naar Wir hatten leider Probleme mit der Verarbeitung Ihrer Anfrage and their families and Privacy Policy Service. Passenger Service Agent in Calne customer service agent swissport interview 10 uma situao da atualidade passengers at... Friendly and helpful kan dit probleem verholpen worden door de pagina te vernieuwen Glassdoor dimostrando che sei persona. February 2019 - Baggage Service Agent in Calne: 10 aes que teria em algumas.. 24 March 2020 - Customer Service ; CEO & amp ; General ;... Legitimate reason for doing so first 2 are time limited and last one is personality test learned all can... There was a legitimate reason for doing so learning a new language or using translation apps people applying for job! Is Only visible to you able to meet deadlines of Glassdoor, Inc. `` Glassdoor '' and logo registered... Un correo electrnico a provide details about why they wanted one I got the job this. Immediate interview and gain fast email Teamwork, safe workplace, grooming, why Swissport and previous experience helped. By creating this job Australia ) in may customer service agent swissport interview te pueda causar 7.5 % pay in... Service ; CEO & amp ; Development ; Construction ; and grow an!, Inc strength an d your past experiences, I always made sure to greet customer service agent swissport interview saw! We are also rallying together across our network to contribute to relief..