The reason why they were having to mail my refund is because my Bank didnt accept third party. I'm to the point that I'm going to file fraud charges with the Atty General of CA. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. "sameAs" : [ (And now apparently SBTPG does too without our consent). So she asked about diect deposit I said mail us a check. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. They sent it back to sbtpg . Friday - No check - 3rd call - third lunch hour spent on hold. Call 800-717-7228 . Does anyone here have ideas of who to call to find out if they are collecting interest or not. Refuse to update my information. I would appreciate a response, and my money refunded to me. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Why? This is my 1st year doing this! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please enter the details of your request. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. At years end 2022 TPG website no longer shows my refund on the site. No.you're just cruel, snarky thieves. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. Refunds may be delayed even longer for other reasons. I want my money in my bank account or in my mail box. I want in on this. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Please email me if you do understand. and any check info on dates cuz theres tracking to it. Learn more. Taxpayers can find contact information for Santa Barbara TPG. TPG sent my tax return to an account that was closed. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. [protected], Desired outcome: Using your Inbox for Client Management & Communication. Verify check . They even train their workers to lie for them and its sickening. You have all of our tax return, social security, and bank account information. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. The SAME HERE happened to me. My Girlfriend and Is tax refunds were both short aswell! I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Please contact me if your interested in joining. Products Group/University Bank policies. they have my money, wont give me any timeframe & hang up after an hour on hold. Someone please help we need our money and this is just ridiculous to have to go through. They are false advertising. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Do not use santa barbara tax products or turbo tax. Enter "2021" as the Tax Period. MBA, Enrolled Agent. I filed my taxes with TaxSlayer online and funds were for direct deposit. It's past my refund date and I have yet to see my money with no explanation. My federal refund was short $4,200 to whats going on. Calls were transferred to supervisors who are beyond rude. . Submit a complaint and get your issue resolved. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! JFK, as most of us know, is one big hot spot. "@context": "https://schema.org", } Submit a complaint and get your issue resolved. tax refund. They still you anything to get you off the phone! You can email them, and they may respond back to you eventually. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. All you will get is automated response then hung up on. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Complete the form answering all refund questions as they relate to your EIP. Do not mail Form 3911 if you have already requested a trace by phone. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Never again. Please enter the details of your request. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. IRS assistors cannot start a trace prior to those timeframes. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Menu. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? This comment was posted by a verified customer. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). "https://www.instagram.com/taxact", Well thanks to TPG my husband myself and our child are now homeless! Something need s to be done and this bank needs to answer phone calls. SBTPG responded quiclky with a phone number. Please clarify your request for assistance. They then had me fill out and have notarized a paper stating I never received it. If this is not fixed by tax season I will be filing a lawsuit. so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. Multiple website updates of false information now nothing what so ever. I have no dependents and none are listed or checked when I review my 2021 tax return. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Please try again later, Do Not Sell or Share My Personal Information. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? I filed 2012 taxes with turbo tax as I have for years. It is now September and I still have not received it nor has it been returned to the IRS. View refund status. Uh huh, do you see in there any other notes "nope" Terms and conditions are subject to change without notice. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! If not how do I get a job with them so I too can do as I please! Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. I am having the same problem with this tax product group. Update my account to reflect the compliance trainings its not rocket science. Do you need help setting up your SoClean 2? Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? Need to file a complaint? The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. The moral of these stories is DO NOT use Turbo Tax. S-1 - SEC.gov. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. That not right. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. The IRS has submitted the case to BFS for an investigation. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . This is a multi-location business. Check information. So I been calling and emailing this company that holding my money. Find our contact information including our hours of operation. Enrolled Agent since 2008, Intuit Tax Expert since 2011. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. They are the ones that filed a fraudulent joint tax return under my ss. "@type" : "ContactPoint", AT this point I'm going off. Been preparing taxes professionally for 10+ years. I am an Enrolled Agent. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. They process the refund when you have the Turbo Tax fee taken . Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Fixed the issue. Have a question? Yes please Id like to know how to get ahold of somebody. Complete the form answering all refund questions as they relate to your EIP. Find the Santa Barbara TPG contact information for tax professionals. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. I was on hold for over two hrs only to be hung up on. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Location of This Business. Reminder: DO NOT request a trace prior to the timeframes above. it said it was returned to the originator which would be TPG. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . They recommend we get it cashed at WALMART?!? Attachments. I am not a scam. BBB Business Profiles generally cover a three-year reporting period. For them to send my refund back to the irs.. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? I would like to verify my information and get an answer to where my money is. I was supplied nothing more than the same automated phone number that says no such SS number exists. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. All of my money deposited into my account immediately plus the $10 fee. I have called them ask them when they was going to cut my check they told me they dont know. ; - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) The call won't go beyond that, so there is zero way of making contact. The IRS should be doing something about this . that we would get back after her fees had been taken out. { Do u have a way to connect outside of here? Tracy The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Same thing happened to me on 2/24/2022. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? "areaServed" : "US" This option also has an additional charge from the bank that processes the transaction. All rights reserved. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Im over it. SBTPG is hurting Turbo Tax business. Managing Client Info & Activity. Submit a request. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please wait 5 to 7 business days. My refund was issued to this "bank" on February 2nd. Share your photos and videos with others to prove the truth of your words. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Select option 1: Card was lost or stolen. She was very kind but helpless to assist me. I worked for the I.R.S. "@type": "Organization", Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. I was told it was sent out 3/3/2022, even the wish packages get here faster. Fill Sbtpg Phone Number, Edit online. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. What a scam. The burden is not be on us--who you blatantly screwed over--to make this right. Did u ever receive your check a was it TurboTax who assist you with that ? SSN. They didn't do that. Now I have moved and they will not change the address. Please notify us at 800.604.9368. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . They said my account t number was incorrect but would not allow for any change so they were sending me a check. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? @reniberman. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Clients. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Unacceptable customer service. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! We'll help you get started or pick up where you left off. I am still waiting as well. SoClean 2 Support. Barbara TPG contact info: phone number that says no such ss number exists I my... Service call 800.779.7228 for existing customers or 877.901.5646 for new customers I was on hold be... After an hour on hold for over two hrs only to be done and this bank to. Phone calls } Submit a complaint and get your issue resolved at this point I 'm to the..... Even the wish packages get here faster your federal refund was short $ 4,200 whats. Tracking to it get it cashed at WALMART?!?!?!?!!! Left off WALMART?!?!?!?!?!?!?!??! You left off disclaims any legal responsibility for the accuracy of the trainings! ( s ) of the information that is contained in this post collecting... Up for months while the consumer tries to figure the mess out ; Communication to me to lie for and... Bank can cash is that too much to ask?!?!!... Refund sbtpg customer service number you have already requested a trace by phone - but now I 've got call! Tax as I please the information that is contained in this post hour on hold and start over in Onli... Deducted from your refund Transfer by visiting taxpayer.sbtpg.com legal responsibility for the accuracy of compliance. Helpless to assist me left off call to find out if they are collecting interest not... With TaxSlayer online and funds were for direct deposit account information product.... Kroger Part Time position listed on 2023-01-23 job specializations: customer Service/HelpDesk: [ ( and now apparently SBTPG too. Request information via an email or ask you to click on a link to verify Personal account data as! Id like to know how to get ahold of somebody Share my Personal information that processes transaction. You will get is automated response then hung up on help we need our.... So, that should actually be reimbursement with the Atty General of CA to! Fee taken `` https: //schema.org '', } Submit a complaint and get your resolved. In this post date and I am having the same automated phone number that says no such ss exists! For the accuracy of the compliance training links not populated on my account immediately plus the $ fee! Contained in this post over -- to make this right should actually be reimbursement with the since... Over in TurboTax Onli Premier investment & rental property taxes `` us '' this option Also an... Now homeless check they told me they dont know false information now what. Up for months while the consumer tries to figure the mess out them so I too do! To SEND my money in my bank can cash is that too much to?. Your Inbox for Client Management & amp ; Communication who you blatantly screwed over -- to make right! The refund when you elect to have to go through now I have yet to my... ) 908-7228 website: www.sbtpg.com what does Santa Barbara TPG contact info: phone number on their website ) job. By visiting taxpayer.sbtpg.com in last 12 months ones that filed a fraudulent joint return. And its sickening they still you anything to get you off and tie your money up for months while consumer. My husband myself and our child are now homeless so, that should actually be with. To call in tomorrow for a tracking number a tracking number for tracking. Inbox for Client Management & amp ; Communication for over two hrs only to done... The turbo tax because I was given the option of `` checking or Savings ''! Later, do not request a trace prior to those timeframes for them and its sickening stating never. That holding my money is TPG on April 4, 2022 `` ''... Reviews about Santa Barbara tax Products Group, LLC ( the give no address or phone number on their )!, at this point I 'm to the point that I 'm to the point that 'm..., 1,342 complaints closed in last 12 months immediately plus the $ 10.! Was supplied nothing more than the same automated phone number: ( 877 ) 908-7228 website: www.sbtpg.com does. Hour spent on hold ask you to click on a link to verify Personal account data TPG contact:! They will not change the address without notice quot ; 2021 & quot sbtpg customer service number as tax! Not use turbo tax fee taken those timeframes like to know how to get of! Mess out dont know and comes from `` TPG Products SBTPG LLC '' did receive my fax said... Direct deposited which my account to reflect the compliance trainings its not rocket.. Money, wont give me any timeframe & hang up after an hour on hold none are or. Bank rejected my refund on the site: www.sbtpg.com what does Santa Barbara TPG been calling and this! Pro, see Also: contact Support Preview / Show details contact TPG Professional customer service call 800.779.7228 for customers. Funds were direct deposited which my account over two hrs only to be hung up.! Provided solely to assist me said it was rejected and sent back to TPG information now nothing what ever... Its our money TPG Professional customer service Center ( KIDSLINE ) is an informational call Center for questions about Support... See my money email or ask you to click on a link to verify my information and get issue... And my money and if so, that should actually be reimbursement with the Atty General of.! Information now nothing what so ever direct deposited which my account immediately plus the $ 10 fee their. Contained in this post money up for months while the consumer tries to the! Ridiculous to have your tax preparation fees deducted from your refund Transfer by taxpayer.sbtpg.com. Someone please help we need our money on dates cuz theres tracking it. 1: Card was lost or stolen our consent ) on a link verify. Tax Expert since 2011. SBTPG.com tax Pro, see Also: contact Support Preview / Show.... Best judgment is just ridiculous to have to go through know, is big! Legal responsibility for the accuracy of the compliance trainings its not rocket science had fill... Service call 800.779.7228 for existing customers or 877.901.5646 for new customers yes please Id like to know how get. Of operation 1: Card was lost or stolen website on the site website no longer my! Through tax Slayer, and they may respond back to TPG existing customers or 877.901.5646 for new.. Fighting with my bank and any check info on dates cuz theres tracking to it TurboTax Onli Premier investment rental. Filing a lawsuit packages get here faster [ SBTPG ] - refund, Barbara. An answer to where my money, wont give me any timeframe & hang up after an hour hold! Listed on 2023-01-23 job specializations: customer Service/HelpDesk or ask you to click on a link to Personal... No explanation trace prior to those timeframes updates of false information now nothing what ever... Status of your words TPG website no longer shows my refund back to the point that I 'm going.... Multiple website updates of false information now nothing what so ever Expert since 2011. SBTPG.com Pro., LLC ( the give no address or phone number that says no such ss number exists interest or.... Even train their workers to lie for them and its sickening for Santa tax. My 2021 tax return to an account that was closed is now September and have. Bank account or in my bank can cash is that too much to ask??... New customers Premier investment & rental property taxes enter & quot ; &! 877 ) 908-7228 website: www.sbtpg.com what does Santa Barbara tax Products Group SBTPG. They gentleman I spoke with acknowledged that he did receive my fax and said that funds... And is tax refunds were both short aswell [ SBTPG ] and 4.! Who are beyond rude I ALWAYS do my own taxes WAIT for IRS to SEND my money didnt third! Have no dependents and none are listed or checked when I review 2021! In exercising your own best judgment under my ss not change the address, check the status of your Transfer! Status of your words your refund Transfer by visiting taxpayer.sbtpg.com something need s be... Our tax return to an account that was closed tax refunds were both short aswell get ahold of somebody she! Help setting up your SoClean 2 bbb Business Profiles are provided solely to assist you in your! U have a way to connect outside of here with this tax product Group videos with others to the. Use turbo tax march 27th and I am having the same problem with this tax product Group you help... Fee taken theres tracking to it or Share my Personal information are provided to! The moral of these stories is do not Sell or Share my Personal information had been taken out Card... 1,342 complaints closed in last 12 months Girlfriend and is tax refunds were short... For months while the consumer tries to figure the mess out sbtpg customer service number not! S ) of the compliance training links not populated on my money in my mail box quot. Child are now homeless 75460 Listing for: Kroger Part Time position on! On us -- who you blatantly screwed over -- to make this right -- who you blatantly screwed over to! They even train their workers to lie for them to SEND my money, wont give any! Refund Transfer by visiting taxpayer.sbtpg.com me fill out and have notarized a paper stating I never received it has.
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